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Call Park Reversion

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kcp409
Participant
Participant

‎2023-11-08 02:16 PM

Is there a way for a parked call to ring back to the call queue instead of the person that placed the call on park if the call isn't picked up after a certain amount of time? The customer's old system was able to do this and they are requesting it.

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1 ACCEPTED SOLUTION

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-11-09 05:49 AM

hi kelseyp409,

 

parked call can ring back to call queue.  select forward to another extension and then forward to call queue.

Eliot_0-1699537623370.png

 

Using call park - Zoom Support

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-11-09 05:49 AM

hi kelseyp409,

 

parked call can ring back to call queue.  select forward to another extension and then forward to call queue.

Eliot_0-1699537623370.png

 

Using call park - Zoom Support

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot