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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Zoom on Polycom VVX450 randomly disconnecting calls and Uploading 1 of 1 core files

This appears to be happening only to my remote users and it has happened to me. I was on a call and then wham, the phone went out and it took 10 minutes to reboot (no exaggeration for purposes of getting faster answers). One of my teammates believes ... Show more

This appears to be happening only to my remote users and it has happened to me.  I was on a call and then wham, the phone went out and it took 10 minutes to reboot (no exaggeration for purposes of getting faster answers).  One of my teammates believes if there is a glitch in the Matrix (aka the wifi) goes out, then the phone restarts.  However, I have been able to disprove that since my phone is not using POE I simply pulled the ethernet cord, waited and then plugged it back in.  It did not reboot.  Is there a way for me to get a log of what is happening on the phone. I am an admin so I should be able to do most things but I don't know what I don't know.  Also, with that in mind, is there a way to make sure that updates don't get installed until say after 3:00 AM the next morning so that no one gets disconnected?  Thank you in advance for any help you can provide.  Oh and PS. I unplugged the phone just to see if there was really any updating to it and it took 10 minutes again stating Uploading 1 of 1 core files.


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Resolved! Can't call out

I can't call out. I checked the settings and the unlimited calling is assigned to me.

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Dial by Name Directory has emails instead of first names

Looking at our company directory a few employees have their emails listed as their first name. Last names are correct. How do I change this? I tried in user profiles but their first names are listed correctly there. Thank you!

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Poly VVX 350 Configuring Key

Hey All I have attempted to configure a Poly VVX 350 using the Provision template in zoom, I want to configre the VM key to just dail *86 vs going through the menu.

 

This is what I have tried so far.

 

<key key.VVX350.21.prim="$FMessages$"*86$Tinvite$" feature.enhancedFeatureKeys.enabled="1" />
<key key.21.function.prim="*86" feature.enhancedFeatureKeys.enabled="1" />

 

Both of these methods have not worked so far.

 

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Alert in SMS

Hello. We are getting this message when we send a message to a person now on SMS"We don't know if this number has given consent. Only message this user if they have given consent."Is anyone else getting this? And, if the person has given consent, how... Show more

Hello. We are getting this message when we send a message to a person now on SMS
"We don't know if this number has given consent. Only message this user if they have given consent."
Is anyone else getting this? And, if the person has given consent, how do we stop this message from showing? TIA


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SMS Campaign rejection

Got error when submitting SMS Campaign. Not sure how to fix. Here is error message below. Make changes to the following errors and then resubmit.Upstream CNP declined sharing request for campaign C1SSQ5D. Explanation: Campaign Rejected due to Disallo... Show more

Got error when submitting SMS Campaign.  Not sure how to fix.  Here is error message below.

 

Make changes to the following errors and then resubmit.

  • Upstream CNP declined sharing request for campaign C1SSQ5D.  Explanation: Campaign Rejected due to Disallowed Content (Third Party Data Sharing). Terms of Service/Privacy Policy indicate Third Party Data Sharing. Consent to messaging cannot be transferred between Third Parties. All affiliate marketing must be carrier approved. Please refer to CTIA Messaging Principles and Best Practices. This Customer appears to collect numbers by webform and is missing a disclaimer to SMS messaging. Consent to messaging should not be obscured in TOS. Please correct and resubmit.

 


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Not able to make internal calls during non business hours

Hiwe have migrated to Zoom Phone and I´m happy how everything has working so far.We have only one mayor problem...During non business hours we can not call each other, we all receive the voicemail driectly.. I have added business hours for our main n... Show more

Hi

we have migrated to Zoom Phone and I´m happy how everything has working so far.

We have only one mayor problem...

During non business hours we can not call each other, we all receive the voicemail driectly..

 

I have added business hours for our main number (autoreceptionist) as well as for all users. All users have their normal phone number and also an extended number. I was thinking tha the extended numbers are only for internal calls and will be not affected from the closing or business hours.
Can someone let me know how the best practive looks like?

 

Thanks

 


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By
Community Champion | Zoom Partner
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vvx em50 and Vvx BLF question

Can someone please tell me if it's possible to add all extensions i have for a Site to my operators Em50 without have to add one by one? also companywide for all my locations how can i make the first BLF "paging" without having everyone have to set t... Show more

Can someone please tell me if it's possible to add all extensions i have for a Site to my operators Em50 without have to add one by one?

 

also companywide for all my locations how can i make the first BLF "paging" without having everyone have to set this up in their phones? 


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Query regarding zoom phone apis and sdks for ios & android

Hi there,We want to develop an application where international calls can be done through Zoom. So, in our application only, we want to open an interface where the calls would be done through Zoom. We are ready to integrate Zoom Phone APIs or SDKs.We ... Show more

Hi there,


We want to develop an application where international calls can be done through Zoom. So, in our application only, we want to open an interface where the calls would be done through Zoom. We are ready to integrate Zoom Phone APIs or SDKs.


We don’t want to redirect user to zoom app, we want to make calls from our application only. Second query - Also, good if we can receive zoom incoming calls to our application itself. We want to do this for Android as well as iOS.


Can you please guide how this can be achieved?


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