About jimmydb

jimmydb · 2023-07-24 06:30 PM

Hi All,In Australia, it is mandatory that you notify a caller that a call is being recorded. We're currently using an Auto Receptionist with the message attached to the Greeting option. Once this plays, it then hands off to a call queue to route the ...

jimmydb · 2023-06-21 10:36 PM

Hi All, I currently have setup an Auto-Receptionist to handle incoming external lines. This has a greeting set to advise that calls are recorded for quality purposes etc. This then routes to a call queue that has the team setup to answer. We used to ...

jimmydb · 2023-08-10 10:45 PM

Hi Vinnie,Thanks for your awesome reply. I had toyed with secondary/internal only call queue but I feel across our user base it would cause confusion no matter how much the horse gets dragged to water  We've actually decided to turn off recording fo...

jimmydb · 2022-11-02 10:55 PM

Sorry to necro this thread but i've got a similar issue but i want to keep the auto recording for inbound (worked that out). My issue is that the recording prompt plays when both parties are on the call ie they can hear each other as well as the reco...

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