Hi,

We currently have Zoom integration set up on our Acuity Scheduling. When people book a call via our appointment link on Acuity Scheduling, it creates a meeting on Zoom (thanks to the integration). However, upon further check, only the meeting gets created and the details of the registrant does not get passed to Zoom. We called Acuity Scheduling to know their take on the matter and they said that they are unable to pass the registrant details to Zoom.

Thus, we are working on creating Zapier zaps. One zap will save the meeting id created on zoom. Then, another zap will use that meeting id to search through the meeting list and add the registrant to the meeting. However, we ended up encountering a roadblock in that it says that the meeting's registration is not enabled.

We've already enabled the registration to the existing meetings. So here are our questions:

1. Do we have to manually enable the registration every time a new meeting is created? Please note that, in Acuity Scheduling, this is just one appointment type, but different date/time slots.

2. Is there a way to manually set up the zoom meeting in zoom and connect that specific meeting to the meetings in acuity?

We're really stumped how we can make this work. Any help or suggestion would be greatly appreciated. Thank you and have a great day!

Probably not got the correct Board as system issue not there. So when I login into my account on a windows PC (not the app) I am bounced off the home page with the error trouble fetching user data. All other pages are working fine. What do I need to do? I have restarted PC, logged off and on.

I have all my settings for starting audio / video when joining a meeting to off.  This works fine when first joining meetings from desktop or mobile. However, if I join a meeting via desktop and then use the "switch to" feature on mobile while the meeting is still active, the video on my mobile device auto starts.

OS is Ubuntu

Mobile is Android

All updated to latest version

For context - I am using a Zoom Meetings license for this, not Webinars. 

I am hosting a series of webinars (6 over the course of a 7 month period). They are not regularly occurring meetings (different days of the week, timing, etc.). I would like participants to have the option to register for the SERIES all at once (effectively registering them for each of the 6 webinars), instead of them having to register for each one individually. Is there a way to set this up in the Zoom registration? 

I've been using Zoom for meetings for a few years and never had this problem. On sunday last, I recorded a meeting to the cloud as usual. Later I copied the link to the recording to send it as an attachment in an email to the participants. I followed the same procedure that I used for years to send the email with the link. That email was not delivered and I got a prompt that it was "undeliverable" 

I sent another email to the same group of participants WITHOUT THE ATTACHMENT OF THE LINK TO THE RECORDING and it was delivered. 

It seems logical to assume that somehow the link is corrupted with a virus or something else since without the link, the email is delivered without a problem. 

I filled out two "tickets" to get help from Zoom but I have not received a reply. What do I do now. I don't want to continue to pay for a service that I cannot use. 

A user registered for a meeting 20 minutes before the start time. She got to the "registration confirmation page" that had the message, "You will be automatically redirected to the live session when it starts. Please do not close this browser." The blue "Join" button was also displayed. She sat on this page and was never redirected to the meeting. Is there some bug in the system at the moment?

I was able to replicate the problem myself today. Once I clicked on the "Join" button, I was admitted. But that was ignoring the message telling me I'd be redirected automatically. What's going on? How can we ensure all our registrants get into our meetings?