I can't get a Pro account to record active speaker view in HD (720p). It only records in 360p. (It does record gallery view in 720p.) I've run out of ideas. Please help.

It's not a bandwidth or client-side issue. I have 100/100 FiOS internet access and all the clients are up to date (5.17.7 on Windows 10 Pro). The proof is I am able to record active speaker view in HD (720p) on an Education account. I also get the same issue when recording from two separate machines.

I have configured the web account following instructions on https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166#h_e10b8e22-b0d6-4434-ba68-5982d68f2260:

• Account setting
  In "Account Management"/"Account Settings"/"Meeting" tab/"In Meeting (Advanced)", the "Meeting-HD Video Quality" toggle is ON and locked
• User setting
  "Settings"/"Meeting" tab/"In Meeting (Advanced)", the "Meeting-HD Video Quality" toggle is ON (but since it was set and locked by admin, it shows as ON but greyed out)

Thanks for your help!

I was in a 1hr40min meeting, recording locally. After the meeting I converted successfully to MP4 files.

But, the mp4 freezes about 70 minutes in and all audio + video stop.

Can I attempt to re-convert these files? How?

What are my options to attempt to get a proper download/conversion of these files? This was a HUGE meeting. I absolutely need this.

We had no internet issues, I was hard wired in to ethernet. No error notifications. 

My locally recorded file is not converting. I've followed all the steps for a Mac in the support articles and tried to open the file with Transcode. I get a message saying, "cannot find the files to convert." This worries me as this was my son's first birthday Zoom call with our family. Please let me know how to retrieve this file.

I can't convert the recording of a meeting (saved to my computer) because my zoom is stuck on the error message "failed to convert recording--there is another recording conversion in progress, please convert later." I tried from both my zoom Meetings>Recorded>Convert and also from my documents file. I tried restarting my computer several times. I tried leaving it overnight. Still stuck.

Hi,

I am not familiar with Zoom. I have a question. If Zoom user A invited Zoom user B as a co-host for a webinar in my organization, (both of them have webinar license), where will user B find the webinar? by the way, user B received the invite in email. I assume user B can find it under Meetings in her Zoom app or web portal, but it is not there. Where did it go?

Please help!

Thanks in advance!

Trying to push out the latest version of Zoom (6.1.11) to my MacBooks at work.  I am getting an error that the "application is not supported on this Mac".

I have both Intel & ARM Macs and have tried both.  I've never had an issue before, so I'm stumped.  I am running Sonoma 14.6.1.

Thank you

Zoom Workplace Pro Account.

Somehow I must have changes some settings when trying to adjust some others. Previously when we had a a Zoom presenter doing a presentation to our club, I would assign them as a host/co-host and ask them if we could record their presentation. Now the record button is not anywhere to be seen. I looked through the settings for recordings and tried a few changes but that just caused recordings to automatically start when I started a meeting. We need the recording button back and to have "recordings" to be on a meeting by meeting basis after getting permission to do so.