Hello, there has recently been a problem with access to breakout rooms (smaller groups) in Zoom. Does anyone know why this is? Many people are complaining of inconvenience, but I have no idea how to solve it. 😞 Please help me.

1. Based on mobile (phone models vary)
2. Unable to enter the room and a black screen appears or freezes.
3. Rebooting the phone and reinstalling Zoom and logging in do not help.

I work for a company that hosts several classes via Zoom meetings. We need to capture the attendees' emails, but we are having trouble. I have toggled the master setting of "Only authenticated meeting participants and webinar attendees can join meetings and webinars" to ON and manually toggle this same option to ON for each unique meeting. When I go into the reports and pull up the class attendee list, the entire email list is blank, apart from people who are directly added to the calendar invite. 

More context:

• Attendees sign up for the class via a third-party integration into our app -- they are prompted to add to their calendar
• People who are directly invited by our host account DO have their emails show up
• Waiting room is ON, no passcode

Does anyone know why this could be happening and how to fix it?

We have a customer that wants to migrate one of their legacy zoom accounts onto our account.

The legacy account in question has Concurrent Meeting Plus licenses, and has over 15 concurrent meetings per day scheduled on their accounts all the way into 2025. They would like to migrate before 12/2024.

Our account has standard licenses that can only handle 2 concurrent meetings per user.

Does anyone have experience with this scenario?

My initial idea is to attempt to transfer each user (by unlinking, or contact zoom tech support), and then iterate their future meetings and use the schedule_for field of the update meeting API endpoint to "move" their 15+ concurrent meetings to different user accounts to reduce the concurrency under 2.

https://developers.zoom.us/docs/api/rest/reference/zoom-api/methods/#operation/meetingUpdate

I know that according to my organization policy, zoom logs me out after certain time but when it does, it asks me to login with a prompt even while I am doing something else. It is incredibly bad software engineering that I am working on a document and Zoom decides to ask me to login again. Why can't it wait until I need to use Zoom and then I can login so it is less obstructive? Is there some setting which can change this? 

Hey, guys! I've been trying to get in touch with Zoom but they SIMPLY WON'T REPLY TO MY MESSAGES! I have a brand-new laptop Asus Vivobook X1605 and every time I start sharing my screen, as soon as I scroll the window I'm sharing or drag something across the screen, the meeting starts breaking up, even the simplest task can affect the call negatively. My computer surpasses the minimum requirements for Zoom by a long shot, so I'm guessing it's some other problem. I contacted the support team from Asus and they advised me to try and see it with Zoom, but Zoom just doesn't reply to my messages. I really need help solving this problem because I work everyday with the app and everything else on my computer works smoothly, it's just the screen sharing. CAN ANYBODY HELP?

Hi.

I'm having problems with scheduling meetings since the last update.  I only have a few meetings a week, always with one other person but:

1.  A couple of times these have vanished from the schedule.

2.  This morning I tried to add a new weekly meeting to begin in September and I had to do it about 15 times before it was right.  It kept adding the meeting as all day, when I had given a specific hour, and then kept adding the person for two meetings a week when it should have been one.  Does anyone know if we can get back to the old system (probably two updates ago) as I never had any problems with this.

Updates are fine but they don't come with new instructions, so can be confusing.