Zoom Meetings
cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Weekly Leaderboard

What are Zoom Meetings?

Zoom Meetings are a simplified video conferencing solution for an optimized virtual meeting experience. Explore the Zoom Community's Recent Activity below to join the Meetings conversation and connect with other members. If you're still looking for support, browse our Zoom Meetings support articles or start a new discussion below!

Recent Activity

Video not working in Desktop App

My video is just black and i keep getting a pop message sating "Virtual Background still loading", this seems to be only on the desktop app as my web version is working just fine. I've tried all the online troubleshooting guides, including removing t... Show more

My video is just black and i keep getting a pop message sating "Virtual Background still loading",  this seems to be only on the desktop app as my web version is working just fine. I've tried all the online troubleshooting guides, including removing the backgrounds, changing settings, uninstalling & reinstalling the app but the video will just not come up.  please help


Show less

reply-icon Latest Reply - 

Scheduling a meeting for quarter past or quarter to the hour (ie 10:15 or 10:45)

My account won't seem to let me schedule a meeting for times that are quarter past or quarter till the hour (like 10:15 or 10:45) but forces me to select the top of the hour or half past (10 or 10:30). Is there a setting to change this?

reply-icon Latest Reply - 

Desktop app crashing when i open with the Error Code 10008 "Unable to install updates"

Please help me to fix the problem. 

Error Code 10008 "Unable to install updates"

I can open my account from the webbrowser and it is working on my phone

reply-icon Latest Reply - 

unable to rename profile

I am unable to change my default screen name in my zoom profile online. I can change the screen name in the zoom app but it always resets to the default. When I try to update my profile in the zoom website the screen has a spinning circle like it is ... Show more

I am unable to change my default screen name in my zoom profile online. I can change the screen name in the zoom app but it always resets to the default. When I try to update my profile in the zoom website the screen has a spinning circle like it is loading but it never loads. It seems like a website malfunction. I have tried several times over. the past week and the situation is the same.

 

I have a free account. I am using safari on mac book pro. Most recent operating system. 


Show less

reply-icon Latest Reply - 

technical support tickets keep getting closed and marked as solved instantly

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem ... Show more

my technical support tickets keep getting closed and marked as solved instantly with no comment or anything, what is that? I cant get access to the live chat support, my tickets are ignored and marked as solved, how am i supposed to report a problem with this kind of system????

My issue is that a meeting recording keeps crashing while trying to convert it. I've tried all the troubleshooting steps to no avail, reporting the issue doesnt seem to be a thing and neither does getting any support. Not impressed at all. Won't be surprised if this post gets deleted too.


Show less

reply-icon Latest Reply - 

Zoom microphone volume is muted automatically.

In most Zoom meetings (and Teams meetings), my headphones and microphone work perfectly. In one weekly Zoom meeting, Zoom keeps lowering my microphone volume so no one can hear me. I have a short-term work around to switch to internal and back to ext... Show more

In most Zoom meetings (and Teams meetings), my headphones and microphone work perfectly.  In one weekly Zoom meeting, Zoom keeps lowering my microphone volume so no one can hear me.  I have a short-term work around to switch to internal and back to external microphone on my Win10 machine, and my mic works for a little bit until maybe someone else talks, and then my volume goes down again.

I've tried adjusting microphone volume, turning on/off zoom echo cancelling and automatic volume settings, but nothing works.  I've seen several other people post similar problems.  I think there is a problem with the Zoom software for echo cancelling that when there is a certain combination of people using particular versions of Zoom or, more likely, particular types of headsets (most others have bluetooth, but I have analog), that it chooses one person to lower their volume to try to reduce echo (even though we don't hear any echo).

Please fix this because it is very annoying.


Show less

reply-icon Latest Reply - 

Resolved! Zoom Timer App

I am a Mac User. Today the Timer App stopped working. I get a black screen when I click on the Timer App. I have already uninstalled and installed my Zoom App, I have also done the same with the Timer App. I have also updated my Zoom, still the probl... Show more

I am a Mac User. Today the Timer App stopped working. I get a black screen when I click on the Timer App.  I have already uninstalled and installed my Zoom App, I have also done the same with the Timer App. I have also updated my Zoom, still the problem persists. Does anyone know how to fix this problem?


Show less

reply-icon Latest Reply - 

Resolved! cloud and computer recording simultaneously

Is this possible? I like everything backed up, so would prefer recording my meeting to computer AND cloud. 

reply-icon Latest Reply - 

Camera switching to phone unprompted

I just posted this commented on a more general thread Problems with the Zoom update but realized my issue is specific enough to probably be a separate post. Problem detailsThree times during a 30 min zoom call, camera turned off without me noticing b... Show more

I just posted this commented on a more general thread Problems with the Zoom update but realized my issue is specific enough to probably be a separate post.

 

Problem details
Three times during a 30 min zoom call, camera turned off without me noticing because my mic was still working normally. Each time, my iphone pinged (even on silent) and I saw a screen asking me to give permissions for my phone camera. Can't figure out why it's switching over, zoom app is not open on my phone. I am signed into the same apple account on both devices so that explains how it's switching to my phone, but not why it did it in the first place.

 

I was typing notes so maybe I pressed a button by accident that caused the switch? But I'm not aware of any shortcuts for this, I didn't know that using the mic on my laptop and the camera on my phone at the same time was even an option.

 

Troubleshooting
I am a frequent Zoom & Discord user and have never seen this before today. I tried sitting in an empty zoom meeting for the 5-10 mins I spent writing this post to see if I could replicate the issue, but I did not experience the camera switch.

 

This morning when it happened, I always noticed my camera was off after someone stopped screensharing. It might only be happening when another participant shares their screen? When someone screen shares, zoom switches to fullscreen for me, then switches back when they stop sharing. Maybe the mac camera is disconnecting during the switch and then Zoom tries the next available camera instead? I'm not actually sure if it's a zoom issue or a mac issue, I haven't updated my MacOS or iOS in a while and looks like my Zoom version is from Jan 2024.

 

Device info
Zoom version 5.17.5 (29101)
2019 Macbook Pro, macOS Ventura 13.6.1 (22G313)

iPhone SE, iOS 17.4.1


Show less

reply-icon Latest Reply -