Problem when Zoom Does Not Find Microphone and Speaker

[bsfinkel]

I had a problem yesterday at a Zoom meeting.  I was using a laptop in the same room as the presenter.  I have done this many times without any problems.  I have a headset with a microphone connected to the laptop.    When I was let in to the meeting, for some unknown reason Zoom did not detect my speaker nor microphone.  (And i did not know that until I was let in to the meeting.)   But the laptop was causing echo in the Zoom meeting.  There was no way that I could mute my session because, as Zoom did not recognize my microphone and speaker/headphones, it did not provide me with a mute icon.  This has never happened before, and it did not happen when I just tested the laptop and headset with another Zoom session.  I have no idea why Zoom did not sense my microphone and headset.  But I consider it a bug that Zoom did not present me with any way to mute.  I had to disconnect from the Zoom session.

[FarioConsulting]

Hi,
Could you try clicking the "Join Audio" button, then selecting "Join with Computer Audio"...and see if it helps

[bsfinkel]

IF it happens again, I will try your suggestions.  This has happened only once, and I had to time to do any testing because my Zoom login was causing echo for everyone else in the session.  I was hoping that someone from Zoom would be3 monitoring this forum and see my report.