cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Problem when Zoom Does Not Find Microphone and Speaker

bsfinkel
Newcomer
Newcomer

‎2025-03-24 01:59 PM

I had a problem yesterday at a Zoom meeting.  I was using a laptop in the same room as the presenter.  I have done this many times without any problems.  I have a headset with a microphone connected to the laptop.    When I was let in to the meeting, for some unknown reason Zoom did not detect my speaker nor microphone.  (And i did not know that until I was let in to the meeting.)   But the laptop was causing echo in the Zoom meeting.  There was no way that I could mute my session because, as Zoom did not recognize my microphone and speaker/headphones, it did not provide me with a mute icon.  This has never happened before, and it did not happen when I just tested the laptop and headset with another Zoom session.  I have no idea why Zoom did not sense my microphone and headset.  But I consider it a bug that Zoom did not present me with any way to mute.  I had to disconnect from the Zoom session.

Topics:
0 Likes
3 REPLIES 3

FarioConsulting
Contributor I
Contributor I

‎2025-03-26 08:58 AM

Hi,
Could you try clicking the "Join Audio" button, then selecting "Join with Computer Audio"...and see if it helps


Harsh
We help businesses with Zoom integrations, customizations and setups
Reach out and learn more on Fario Consulting
0 Likes

bsfinkel
Newcomer
Newcomer
In response to FarioConsulting

‎2025-03-31 12:04 PM

IF it happens again, I will try your suggestions.  This has happened only once, and I had to time to do any testing because my Zoom login was causing echo for everyone else in the session.  I was hoping that someone from Zoom would be3 monitoring this forum and see my report.

0 Likes

bsfinkel
Newcomer
Newcomer
In response to bsfinkel

‎2025-07-28 07:09 PM

I had the problem again Sunday afternoon.  I entered a webinar, and was in the waiting room.  While there I tested my microphone and speaker (headset with attached microphone).  Everything tested OK.  But when I was let into the webinar, Zoom told me that it could not detect the microphone not speaker.  I have no idea what would be different in the waiting room and the webinar itself.  I left the webinar and rejoined, with the same  problem.  I have seen a posting on this forum where the user updated the drivers, and the problem vanished.  The machine I am using is a 2014 HP Pavillion laptop running Windows 8.1.    And I was not given the option to "join with computer audio".

0 Likes