Hi Zoom community,

Several users on my Zoom tenant send auto-recorded minutes from the zoom calls and it is getting out of hand. Otter AI is the culprit and it un authoritatively gets access to the zoom calls. Is there a way to block Otter AI from accessing zoom calls and recording these minutes?

For our account, we have native Recording and Transcription disabled, unless pre-authorized, due to our very strict security and legal policies.

We just learned that an Otter.AI bot, used by an external user, auto joined a call (Hosted by us) as 'user_otterpilot'. Once the meeting was over, the full transcript of the meeting was emailed to all users on the invitation - based on integration with the external users calendar. 

When the Otterpilot AI is recording/transcribing, the Host and all attendees are unaware that this meeting is being recorded. 

Does anyone know how we can block these bots from joining our internal calls?  All IP's are different and I can't find out what domain the account is using to attempt blocking that way. 

Thanks!

I am planning to integrate Zoom into our web application and would like to know the pricing details for the following features:

1. Create Meetings Programmatically: Ability to create meetings via API or system automation.
2. Schedule Meetings: Functionality to schedule meetings programmatically.
3. Update Meeting Schedule: Ability to update the schedule of meetings.
4. Extend Meeting Duration: Option to extend the session of an ongoing meeting programmatically.
5. Multiple Concurrent Meetings: Support for hosting multiple concurrent meetings (e.g., 10 initially, with scalability up to 250).
6. Automatic Meeting Recording: Meetings should be automatically recorded and saved to the cloud, with options for additional storage.
7. Embed Meetings in Web Application: Capability to embed Zoom meetings directly into our web application using your Video SDK or equivalent.

Could you please provide a detailed pricing breakdown for the above requirements? Specifically:

• The cost of licenses for hosting multiple concurrent meetings.
• The cost of cloud storage for meeting recordings (e.g., for 200 GB or more).
• Any additional costs associated with embedding Zoom meetings via SDK.
• Whether these features require separate plans or can be covered under a single plan (e.g., Pro, Business, or Enterprise).

Your guidance will greatly assist us in determining the most suitable plan for our needs.

Looking forward to your response. Thank you in advance for your assistance!

Hello,

I just purchased my mother a new Lenovo Idea pad AMD Ryzen 7-7730 and she is having the following issues: the video screen will continue to go dark then light as if someone is turning the light switch on/off.  Also, sometimes the video screen will go

black.

I contacted Lenovo, and they stated the last few days several users have contacted them and reported a black screen during Zoom.  Lenovo has tested the issue, and it does not appear to be a hardware issue; it appears to be an issue with the Zoom application and to contact Zoom. My mom doesn't have a need for a Zoom Pro account so Zoom telephone support is not going to help her.

Has anyone else had this issue and found a resolution? Any help is greatly appreciated!! 😊 

Hi,

I've had a problem with settings on Zoom Workplace for a long time.

Zoom app doesn't save my personal settings on my laptop, a MacOS Sequoia Version 15.2 (24C101)

I tried a lot of options, all of them with no success.

I keep my app updated (the last version is 6.3.1 (45300)), and today I tried to do a fresh install but failed again.

This is very annoying behavior.

Every time I open the app, a pop-up opens with a message:
| The installation was successful"

| You are on the version 6.3.1 (45300). Discover what’s new
| Automatically keep the Zoom Workplace app up to date
| Tip: you can change this in "Settings - general

Check the box in the pop-up or changing settings on general settings doesn't change anything. I'll receive the same message when I open the app again.

This behavior occurs with all options, like default devices such as audio input and output, camera, dual monitor, and other configurations, everything is lost when I close the app.

Please, help me solve that. It's very stressful to need to reconfigure audio, monitor, personal preferences and etc every time and try to never close app until next system boot or software update.

If you need some details, logs, or everything, I can share them to help.

I really appreciate any help you can provide.

Diego Castilho

Hello, my friends!

I have been using Zoom for a short time, but there is something that is bothering me. I use Word a lot to write texts, as I work in journalism, and every time I execute the shortcut "Ctrl + Shift + C" in Word (which is a very common shortcut in Word and one that I use frequently), the Zoom window for screen recording opens and I cannot execute the command in Word. In other words, Zoom has the same command as Word. However, even with Zoom closed, when I try to execute this command in Word, I am prevented because the computer understands that the command is for Zoom, not for Word.

I would like you to help me go into Zoom settings and change this command, please, as it is greatly hindering my work!

I turned on the "Allow invitees to access recordings without the passcode" under the recording settings to restrict access to my recordings, but it's not working as I expected. The invitees are still prompted for a passcode, and I also double checked that this setting was checked within the share settings of the individual recordings. I want to restrict access to the recordings to only the invitees and not have to give out a passcode which they may pass around. Does this feature work differently than I expected, or is there another setting that may be interfering with it? Any insight is appreciated!