Hi everyone! I am having a problem and I'm at a loss as to how to solve it. I tutor students online, and Zoom is an important tool I use. I also use Google Drive, and I'm trying to let a young student use Google Drive during the Zoom call. Here's what's happening:

This particular student is very young, and has limited technical skills. He has trouble switching between tabs or going to the next slide in Google Slides, or finding his cursor in Docs. I've tried sharing documents and work with him directly, but he can't remember how to get back to the Zoom call's main screen, and he has to get a parent to help every time. He doesn't have a particularly long attention span, even for his age, so we're changing activities frequently. He was getting a parent to help him switch activities, and unfortunately, that was taking a lot of time from our sessions.

Next, I tried offering him remote control access, so that I could open up the appropriate file, share my screen with him, then give him control in order to complete the activity. This works great initially! He is able to access materials and complete work! It's wonderful! We run into problems when he finishes the work. He continues to edit the files, basically just playing around with adding shapes and colors, which would be fine for a few minutes, but he does not stop when I ask him to, and I've realized I have a very hard time enforcing a time limit on the play time. All he has to do to avoid the next task is not let go of the mouse. He just has access to my computer indefinitely. Nobody wants a small child to have unlimited access to their computer indefinitely! I cannot reach the "end remote control" button. Sometimes it takes me several minutes to convince him to let go of the mouse, which is really enforcing poor behavior in sessions, and sometimes he gives up because he thinks it's broken when I try to move it for long enough and it twitches around on the screen. None of this is ideal.

I found a shortcut online to end remote control access from my keyboard, and I thought I'd found the answer! I thought I'd give him remote control access, and when he was done, after I'd given him a few minutes to play, I'd end it with the shortcut, and not have to wrest the mouse from a small child. I don't know why, but the shortcut did not do anything. He still had remote control access to my computer, and I'm still looking at the options of not giving him access to interactive activities (bad educational practice), having him go get his mom 5-7 times in a 30 minute session (wasteful of our time, and I'm sure annoying to her by, say, time 3), or having him take over my computer and not give back control (also a waste of time, plus stressful for me!)

Does anybody have any tips? Does anyone know how to end remote control access if the other person is not willingly giving it up? Does anyone know a way to create activities where he can move pictures (because that's where we're having the biggest issue, when we're sorting pictures into groups to demonstrate some principle) within Zoom, without having to change windows? I know he can draw on the whiteboard, but I don't think I can move images onto it, and so I guess if there's an application where he can do that within Zoom, that would also be a great solution

Sorry, I know this is a weird question. I haven't had any problems with other students, because all of my other kids have enough technical know-how to know how to switch tabs, at least. I'm confident he'll get there, but he'd get there faster if we could spend our time learning rather than problem-solving how to access materials.

From an Zoom invite link, I click on the prompt 'Use microphone and camera' button to turn on my mic and camera. Button not work at all, so I click on 'continue without mic and camera' to join the meeting. I click on the mic and camera icons there to turn them there. That does not work either. Mic and camera do not activate with either method on my chromebook

I next tested on hosting a Zoom meeting. I could not activate the mic and camera this way too.

I then tested on Google Meet to see if my chromebook's mic and camera were the issue.  The mic and camera activated in Google Meet, no problem.

Anyone know how to fix this so it works on Zoom too?  Thanks.

I am on a zoom call for work, I have a set background that pops up when I sign on to these calls. All of a sudden, today, my actual face has not been detected in the zoom call. All it shows is my set background and not my face. I have received no error messages, the "hide self view" button is not marked on my video settings, I tried restarting my laptop and it didn't work. I'm not sure what to do.

I am trying to find the exact length of time from actual start to finish for a recent zoom meeting. The "Previous Meetings" tab only shows the scheduled times and not the actual time elapsed. Is this information somewhere I might be overlooking or is it just not available? Thanks!

I am Prakash Hinduja Geneva, Switzerland and facing an issue where Zoom randomly freezes during screen sharing, especially in longer meetings. I’ve updated the app and checked my internet connection, but the problem persists. I need help or advice from the community to troubleshoot and resolve this issue for smoother presentations and meetings.

Regards
Prakash Hinduja Geneva, Switzerland

I know a lot of people hate full screen mode, and googling for information on Zoom and full screen are filled with people trying to figure out how to get out of full screen mode.

My problem is the opposite. I love full-screen mode. I'm on a Mac, and "full screen" goes onto its own space/desktop on my monitor that I can three-finger swipe to and from. Especially when screen-sharing, full screen mode allows me to see the shared screen as large as possible with minimum extra "chrome" around it.

I have Zoom set to "Enter full screen when starting or joining a meeting: checked" and "Window size when screen sharing: Fullscreen mode".

This used to work great. Zoom would start fullscreen, when someone shared it would stay full-screen, when someone stopped sharing it would stay full screen, etc. Sometime about a month back, all my Zoom settings got reset to defaults (no idea why), and even after setting the above two items again, what happens is:

• Start Zoom meeting: Full screen (correct)
• Someone shares screen: Full screen still (correct)
• Someone stops sharing their screen: Exits full screen and window ends up on some random desktop that I have to locate (very annoyingly incorrect)

How can I get that third behavior to stop? It disrupts whatever I am doing (be that paying strict attention to the meeting, or listening to the meeting while multitasking in the background on another screen).

Was this some intentional Zoom update, and I should make Zoom not full screen anymore?

I am a horse trainer and have the following requirement for Zoom: I would like to record an online training session with the following settings:

• Only the customer’s screen should be recorded

• But the audio recording should include both me and the customer

How can I set this up in Zoom? So far, the recording always shows the screen of the person who is currently speaking. When watching the recording, the view constantly switches back and forth. However, I would like to record just one single screen.

Thank you for your help.