Hi everyone,

I am having issues with my audio input on my macbook air laptop.  During a meeting my host can't hear the piano that I'm playing.  I have selected 'original sound for musicians' and ticked 'High-fidelity music mode'.  But the microphone still won't pick up the piano sound.  

I have played around with all of the other settings, restarted the laptop, increased the volume to maximum and nothing fixes the issue.

Thanks,

Sol

Zoom is driving me crazy today. The speaker audio during my meetings went mute for a few seconds every 5 minutes. I couldn’t concentrate or learn anything properly. I restarted my MacBook. Deleted the app and reinstalled it again. I cleared my cache. The issue still persists. I’m not tech savvy and I need simple solutions. Thank you in advance. Ps: I also tried opening a support ticket and they kept closing it. Really disappointed in Zoom. 

I have some Zoom meeting recordings and would like to take small parts from each recording.

Is it possible to edit a text file for the video to obtain video for that text?

This can be done with Descript but I'm not sure if it can be done with Zoom.    

Hi,

Our office is currently experiencing issues with Zoom crashing, with the error message "Your system is running at a lower performance. Please close other applications." We have also checked the Task Manager, and we can see that Zoom only takes up 3% of the CPU and not much RAM.

We have tried:

• Signed out of all Zoom login locations
• Cleared app cache
• Updated app version
• Manually updated Zoom app
• Bios, firmware, and drivers updated
• Optimized startup apps and services
• Disabled zoom hardware acceleration and video enhancement features
• Disabled video preview
• Set default hardware selection for video and audio
• Set compatibility mode to Windows 8 under properties.

Please don't hesitate to let us know if you have any other solutions.

Best regards,

Adrian Rajic

Tech Support - EQT

I just held a meeting with a client for about an hour. I definitely clicked record and we both heard the " this meeting is being recorded" But it is not in my cloud or on the computer. Can any one give me advice on how to recover it? Where it might be or what might have happened? Cos I can't get any help from Zoom. I have a paid account 

Whenever I am in a group meeting and I share my screen, everyone else cannot see any changes I am making to my screen. Nobody else has these problems and I cannot find any way to get around the problem. If I stop sharing and restart, or if I issue a Zoom command (including just switching the "sharing" status bar between top and bottom), everyone gets refreshed, but I cannot continuously do that with every word I type.

I am using the latest PC app but it also occurs if I stay on the browser. It happens whether I am sharing the application window or my whole screen. It happens with any application, including OS windows like Explorer.

However, I cannot ask for official support for this because I am still using Windows 8.1 and cannot change. (But this has been happening for years, even when 8.1 was still supported, and I am now needing this feature more than ever.) I have three monitors and am sharing only one of them. I have changed my "Share Screen" settings to include "Share all windows from an application", but it has the same problem with or without that setting.

What other information can I provide that might seem to be pertinent?

Does anyone have any ideas of something I might try?