Video not working on chromebook

[kerryngai]

Hi, the video on zoom does not work on our new chromebook, with a black screen. Tried with zoom pwa and zoom online but still no video. Please help!

I also have a mac and no issues there. 

[Griffpatch_zoom]

Hmm maybe its the camera error. or your device isn't compatible with zoom. or are the updates making it do that

[kerryngai · Accepted solution]

Thanks! After searching online for some time, I found out there is a physical on/off button on the left side of the HP chromebook. It says is for extra security purposes!??

[AnneW]

Thank you so much! I didn't know what that little button was for! Problem solved.

[ktotherystal]

amazing!!! thank you so much i didnt even notice that !

[jobrien]

We are having the same problem but I don't see any little button.  I need help!

[chriscominato]

If you look directly above the camera theres a small toggle button thats almost invisible, move it from right to left and your camera should work again

[bhagy]

I had looked at that little toggle many times and never thought it would fix my video problem lol that's genius ... I really thought it was a mechanism to help it stay closed or something along those lines

[PerSay]

We have this issue too.  If the instructor shares the screen, the screen is black for some Chromebook users.  When I went into a breakout room with the students, they could see my screen.  I am using a Mac the teacher is using Windows.
There was no difference if the student use the Zoom client on Chromebook or used the Login with Browser link.