Video not working

[Cameron1]

My Video stopped working the last two weeks, have uninstalled and reinstalled Zoom, updated all drivers (which were already up-to-date) and all I get is a black screen for myself. Everything else is working just fine...only started 2 weeks ago...!!

[aileenfelix]

Hi Cameron1 - welcome to the Zoom Community. You can try to test your video camera with this guide.

Here are additional support articles that you can also try:

• Troubleshooting camera issues during a meeting 
• Troubleshooting unable to detect a camera 
• Troubleshooting Zoom video crashes

If all else fails, then I would recommend that you create a tech support case through this link so one of our tech engineers can further assist and investigate what's causing the issue with your video camera.

[Cameron1]

Have tried all of the above several times, and have reported to Zoom as well. No response, no fix. What else can I do!!!!

[jmckin9070]

I have an older external Logitech combination camera and microphone plugged into a USB port and has worked perfectly since my transition to Windows 11.   However, suddenly zoom does not recognize the camera OR the microphone and thus I am unable to use zoom.   It is possible(?)  that Dell driver update caused this, but the bottom line is that Zoom is useless to me.   I have tried everything,,, NOTHING works, and I get NO support from Zoom.  If they want to keep their paying customers, SOMEONE needs to fix this IMMEDIATELY, or I am going to cancel my subscription and I assume others will also.   My speakers at least work fine with the Zoom speaker test.   My audio speakers AND video works fine with other applications.