Can no longer mute/unmute with Apple AirPods Pro 2nd gen on Mac

[JNerlinger]

I am running the latest and greatest everything.  I hadn't used my Zoom client for a week or so; when I signed in today, it updated the client.

Now I can no longer turn the mute on/off in Zoom with my AirPods.  Previously, I could simply squeeze them and it worked just fine.  When I do it now, I get the error, ""Cannot control mic with AirPods Pro".  I double checked my device settings; everything looks fine.  I also checked the within the client and found nothing out of sorts.

Anyone else seeing this...?

[Eliot · Accepted solution]

hi @JNerlinger 

please try with new release 6.4.0 which became available 3/18/2025 for windows and mac o/s clients.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot