Held a Zoom meeting for my students. 95% of the students had their first or last name associated with their log in to verify attendance. However, 5% the report used their Ipad (device) serial number as an identifier. Thus, I can't determine who those students are. What setting or log in do I need to tell the students to use so I get their first and last name and not the device they are using?

Thanks

We have a standard pro annual account, but with 2 registrations under the same user. Let's say that a one year registration is $200, we paid $400 for 2 annual registrations under the same Standard Pro annual program, thinking that we could organize at least 2 simultaneous meetings. 

How can we do that?

Hello, I have a problem, recording meetings on my pc sometimes it happens that the recording format is not 16-9 but 4-3 in practice when I upload it to youtube it is much smaller. I did not understand what can depend on changing format by itself. Is there anyone who can help me?

Thank you

Hello! My privileges are set up so that my colleagues can organise conferences for me and the recording goes straight to our company cloud. I have a question, if I turn off the recording to hold a personal call, will the person who plans my conferences have information that I called someone through a company account? 

Hello - I've found that when I have the "Use dual monitors" setting enabled, I only get the option to share my whole screen, not an individual application.  As soon as this setting is turned off, i can share an individual application/window again.

I really like the fact that, with this setting turned on, I can manipulate the video window separate from the shared content window as a participant, but it makes it harder when I'm the one sharing content.  Any way for me to be able to share an application (not my whole screen) when on the "Use dual monitors" setting? 

During a virtual hearing with, the judge, my ex and our attorneys, my ex's video showed for about 2 seconds while he told the judge that he was present. His video then disappeared from my screen. I could still see the judge and both attorneys but not the ex. My attorney told me that he could see him during the entire hearing. How was he able to hide his video from only me? I was told this couldn't be done?!?  By hiding his video from me, was he still able to see mine? Thanks for responding. 

Hi.  I set up a meeting on Zoom and added the link to my email automation.  The first email went out and I checked the link when I received it---it works fine.  But I received the second and third emails in the automation ---and the same link doesn't work.  It says " UNABLE TO JOIN THIS MEETING...the meeting ID is not valid".

Why would this happen?  How do I fix it?

Thank you!

Dale