Retrieve encrypted message

[TDE]

I did not record a meeting I had but I see through the dashboard that data is stored regarding the meeting and now I would like to retrieve it if it is possible yet it appears to be encrypted. Is there a way to remove encryption and listen to the meeting?

[Jameswalter]

Sign in to the Zoom web portal.
In the navigation panel, click Account Management then Account Settings.
Click the Zoom Chat tab.
Verify that the Enable advanced chat encryption option is enabled. If the setting is disabled, click the toggle to enable it.

Hope this helps,
James