cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Retrieve encrypted message

TDE
Newcomer
Newcomer

‎2022-10-16 04:38 PM - last edited on ‎2023-08-02 09:34 AM by Community Moderator | Employee

I did not record a meeting I had but I see through the dashboard that data is stored regarding the meeting and now I would like to retrieve it if it is possible yet it appears to be encrypted. Is there a way to remove encryption and listen to the meeting?

Topics:
0 Likes
1 REPLY 1

Jameswalter
Contributor III
Contributor III

‎2022-10-17 03:04 AM

Sign in to the Zoom web portal.
In the navigation panel, click Account Management then Account Settings.
Click the Zoom Chat tab.
Verify that the Enable advanced chat encryption option is enabled. If the setting is disabled, click the toggle to enable it.

 

Hope this helps,
James

0 Likes