Has anyone ever encountered this problem?

I recorded a meeting to the cloud, just as I do regularly. My meeting history confirmed that specific meeting was indeed recorded to the cloud. It was taking an extra long time to convert and become available, so I contacted zoom tech support. I am working on a 13" MacBook Pro, using Zoom Workplace Version: 6.3.11 (50104).

When tech support responded to my query, they said: "We have looked into the meeting logs of the provided meeting ID, upon investigation, we noticed that the recording is already permanently deleted."

WHAT.

I did not take this action, and the file was never made available to me. It's not in my trash folder, so there is no recovering it.

I am extremely frustrated.

The new  A I  operations  has presented  many  operational  (limited knowledge & help)  issues and  ZOOM now has NO personal help with phone number  to explain these operational  problems and issues that  A I  .   Suggest  one  of  these  young programmers  go on and try setting up meetings and SEE  the problems that can  happen and then try to get TECH SUPPORT  person   NOT  A I 

Our association use to use  ZOOM  Meetings  all the  time,  but now ( yesterday) no longer fully works.   Had good video but sound for all 32 remote users  DID  NOT  WORK  and could not get ZOOM  help    Now seems to be NO  real  HELP  

I have participated in many breakout rooms and share the sentiment that it is a bit of a shock to disappear and suddenly reappear back in the main room or vice versa. Timers help with preparing for the flash transition but it would be fun to have options for animated transitions like a rolling chair, cosmic vortex, river current, or simple frame sweep. Even if the timer triggered a slow frame fade or hand wave.

Hi,

My old Mac did not have any problems sharing a document from my desk in a Zoom meeting.
My new Mac, has, though.

The function does not seem to be there, when I press "share". Other boxes come up, with Google Drive, Dropbox, OneDrive, Box, etcetera. The cannot help me.
I use Word on a regular basis when writing my documents. I am used to being able to see my opened documents as soon as I click "share", but now there seems to be a "wall" in the way.

How can I pass by this obstacle?
Thank you!