cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Audio input

solmwd
Newcomer
Newcomer

Hi everyone,

I am having issues with my audio input on my macbook air laptop.  During a meeting my host can't hear the piano that I'm playing.  I have selected 'original sound for musicians' and ticked 'High-fidelity music mode'.  But the microphone still won't pick up the piano sound.  

I have played around with all of the other settings, restarted the laptop, increased the volume to maximum and nothing fixes the issue.

 

Thanks,

Sol

2 REPLIES 2

storyhub
Community Champion | Customer
Community Champion | Customer

Pay close attention to your screen and menus. You still need to turn original sound for musicians ON.

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

In addition to what Storyhub has said, make sure your Mac’s  operating system Mic mode is using wide spectrum audio in your operating system settings.

 

 https://support.apple.com/en-ca/guide/mac-help/mchle82b42f0/mac 

 

Regards

If my reply helped, don't forget to click the accept as solution button!