I’ve been looking into ways to automate customer support for my ecommerce store using Zoom and integrating it with Sellvia, my order fulfillment platform. The goal is to provide real-time, personalized assistance to customers by scheduling Zoom calls automatically based on their order status or any issues they may encounter.

Has anyone here worked on integrating Zoom’s API with third-party ecommerce systems, particularly for order management and support? I’m specifically interested in automating customer meeting scheduling, syncing order updates, and using Zoom’s API to streamline the support process.

Not sure where the suggestion box is, or whether this is the right place to bring this up, but--

It would be great if Zoom could add the ability for an individual user to set a logo or virtual foreground while on camera, regardless of the user's chosen background. Like a foreground layer or some such. This way, I could have my team's logo displayed in the corner of my screen and still keep my background of choice, be it Blur, Natural or Virtual background. 

Thanks for your consideration!

I hosted a meeting, and it ended due to a timeout. The participants' iPhones also timed out, but even though it should have ended, their Apple Watches were unable to disconnect the old session, leaving the meeting running. I started a new meeting, invited everyone, and when everyone finished, the new session disappeared, but the old session remained. I tried various methods suggested by a search, such as force-quitting, restarting, and uninstalling and reinstalling, but nothing worked. I'd like to end the session on my Apple Watch. Do you have any suggestions?

After downloading the Zoom Workspace on my Acer laptop, I no longer have the Virtual background, filters and touch up appearance options in the video settings. I have the Zoom Workplace Pro plan.  Any help is appreciated. I have not been able to get any help from Zoom support. 

Thank you, Sharon 

As a zoom admin I am looking to enable the option "Automatically sign users out after a specified time" under the security settings. I have already contacted the support team with a question about how the sign-out happens, which was answered. However I am still looking  for more information, if anyone has had experience on enabling such option.

This article - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061708 states that "The settings to automatically log you out after a certain amount of time depends on the configuration set by your account owner or admins." however there's no further clarification.

Currently I have no time-out set, meaning that the zoom client for my users stay logged-in indefinitely. However, Okta (which is my SSO/IDP) is configured to reset sessions every 12 hours. To my understanding this means that Zoom will override whatever is coming from Okta, correct? For example my session in browser for my zoom dashboard will keep logged for twelve hours as long as I am active.

I would like to assure that by enabling the option "Set different enforced logout times separately." this will stick with the zoom posture I will define rather than my Okta session policy, allowing for example the clients installed on user's laptop to keep 7 days and web-sessions lasting only 1day.

If there's any further documentation that confirms such behave I would appreciate the guidance, so I can attach to my internal guidelines/policy, to back me up as I make such changes on a global level to my org.

thanks all! 

Dear Zoom,

I'm running Zoom meetings on my iPad (12.9-inch 3rd generation iPad Pro, iPadOS 18.7.1). Even though I've got "Original sound for musicians" activated in my settings, my participants can't hear loud musical recordings played from a nearby speaker, even though they can hear my voice very clearly while I speak in the same room as the music.

This seems to be a new phenomenon because in past years they've been able to hear those recordings played out of the same speaker without issue. Can you help me solve this? I've tried looking for other settings to change within your iPad app, but the "Original sound for musicians" toggle switch is the only one I can find.

There are other threads on this forum dealing with similar problems, but Zoom's reps so far seem to be mostly offering solutions that would pertain to Zoom on a computer, not on an iPad. Can anyone help?