I am a non licensed User in an account with a Pro license. The Account Owner has a Pro license and the Account Owner has 7 Users in the Account, all non licensed.  Three of these Users (including me) have the Account Owner Host key so that one of us can start our monthly Zoom meeting when the Account Owner can't attend. 

The account was set up in 2020 by myself. I set up a recurring, no-specific-time meeting which has been used since I set it up in 2020. I don't recall exactly when Zoom rolled out expanded chat options but at the time I set up this Meeting, I enabled the account setting which allowed the chat to be saved to the Host's local computer and the Host would email the chat out to our guild members. 

Later, when other chat options rolled out, I enabled those advanced chat settings in the Account Owner Meetings tab and the Account Management Settings- Meeting Tab. Both were enabled the same way. In other words they are enabled to allow "everyone and directly" to participate in meeting chats and save chats.

A few weeks ago we had a new Participant and she could not save the chat during a meeting. That's when some other Participants said they they couldn't save the chat anymore either. For some reason they did not have the "save chat" option in the chat's elepsis menu (...). (They all can participate in the meeting chat and they all can see the elepsis in the chat menu.)

So I am wondering why some of them cannot save the meeting chat. Is it because we are starting meetings now with a Host Key? Is it because we are allowing Participants to now join meetings even when they do no have a Zoom account? Is it because we allow Participants to join with a browser now instead of requiring a Zoom Desktop Client or Zoom Mobile App? Does the ability for the Participant to save the meeting chat depend on what device the Host or the Participant is using, or what version of the Zoom client is being used?

I saw a post somewhere that said the when scheduling the meeting, there was an option during the meeting scheduleding process that has a checkbox to allow Participants to download the chat. However I do not see that as an option when I click on the Edit button for our recurring Meeting. I really don't want to have to recreate a new meeting as our elderly guild members struggle with change. 

I've spent 2 days searching for clues as to why some Participants have the ability to save the Chat and other Participants don't. Ironically one of the Participants who doesn't have the option to save the Chat is a User in the Owner Account. She can save it when she is using the Host Key but can't save it when she joins as a Participant. 

I didn't attend last months meeting so I am getting this information second hand. Our next meeting is in a week. I plan to join the meeting this time without signing into Zoom to test out what a Participant sees when they are not signed in. Then leave the meeting and rejoin with the Zoom Client after signing in.

Meanwhile, if anyone has any other ideas for me, I will pass them along to our members at the next meeting. 

Hello everyone,

I really need your help.

I can not use the app on Ubuntu (20.04) properly anymore - the app keeps "loading the calendar" although there had been no such issue before the latest big update a couple of weeks ago. I simply can't access my meetings or start one, or anything.

I can't even see other's whiteboards when I join a meeting and they share it - other participants can see the whiteboard while on my computer it's forever "loading". I have to join meetings in browser and then transfer them to my app and I can only use my whiteboard in browser as well. It's very uncomfortable. Today, the app started freezing and crashing in the middle of a meeting and I have to rejoin and start all over again every 15 minutes or so.
Does anyone have an idea how to solve this?

Hi,

I'm a teacher using zoom for my classes, and I'm left-handed, which is becoming a problem when I share a screen or use the whiteboard, as the inclination of the pen is to the right and for me to write with that pen is really a nightmare, even my writing is becoming illegible. Is there a way I can change that pen inclination to the left? My brain seems to stress using the pen.

I don't know if this also happen to other left-handed people, as it's really affecting me.

Thank you

Hello, please, I would like to know if there is a possibility and what solution to integrate the Zoom platform with a database or Excel spreadsheet which will contain the emails of the members of a study group, that is, if the participant is included in the study group he will be able to participate in the meeting, otherwise he will not have access to the meeting link. We currently perform this procedure manually in 15 individual study groups, which have an average of 20 to 30 participants and there is a rotation of members of each group. We access the Excel spreadsheet and cross-reference the information with the emails registered in the Zoom meetings to find out if the participants are part of that group or if they have already given up participating. Thank you for your support and attention.

I have a problem with Zoom since about two weeks. When I use the whiteboard on an iPad Pro it turns black or white in large areas after a while so that I have to stop the session. The content underneath is still visible for other users in the meeting, but I cannot see what I am writing any more.

I tried reinstalling the app, even set back the entire iPad and also contacted the Zoom support via the chat, however none of this helped.

Has anyone got an idea or experienced a similar issue? Otherwise I have to cancel my pro-account because Zoom has become useless like that.

I am using the zoom account my work owns and I am trying to test out the recording function but every time I hit the record button, all it does is bring up the record settings. No other start button comes up or anything, no recording is started. What do I do here?

Last week, Zoom updated our system to Workplace without any warning on both my and my wife's PC.  Now, no matter what we try we can no longer get either of the PC''s audio and Visual to work.  On audio we complete the test and we get sound but ZOOM immediate say's the "Fails to detect microphone".  My mircophone  and Video works if we you use other communication programs.