With Zoom I present a powerpoint with the presenter's image embedded, it works very well. But I record the presentation with the recording offered by Zoom, in the cloud, and when I retrieve the recording the image of the presenter is next to it and not embedded.

Hi, I have ZOOM 6.2.6, but just upgraded to the newest version.  For the past several ZOOM meetings, my guests have a message that tells them that the host has joined, but there is no indication on my end that anyone is in the waiting room nor an option to admit them. :(. Any suggestions?

Hi, my scheduled meetings have all disappeared from my Zoom account. They haven't been deleted, they're just not there. I need to use the same links and not create new meetings as all my clients have the links saved. I just tested one link in an email that I had sent to a client and the meeting started, so it seems to be working. Can my meetings be reinstated to my account?

I want to say thank you for enabling Apps inside Zoom. This is a super useful feature!

I do online training with groups of 25-30 people at a time. I use Miro as a whiteboard tool and I have always asked individual people to open Miro in their own browser. This forces them to have 2 windows open - Zoom and Miro - and often they are on a laptop, making it difficult to see both windows.

Since I enabled the Miro app inside Zoom, they can see the whiteboard within Zoom, and only need 1 window.

I also appreciate that the Miro app stays open as the participants move into a breakout room for some activities, and come back to the main room. The app is activated once, and they continue to collaborate on it throughout the entire session.

There are a few limitations that I hope can be addressed in the future:

- the app only works if people have the zoom app installed, not in a browser

- for the host, if I jump into a breakout room, the app is disabled.  I need to re-enable the app in the breakout room, but this also resets the app for the participants there. So jumping from one room to another is no longer practical if I want them to use the Miro app.

- for the host, if I share my screen, the app is disabled. I need to re-enable it for the participants. I may want to do a quick screen share for maybe a webpage or a document I'd like them to see, and then close the screenshare. But when I close it, the app is gone.

- For the host, the apps panel is on the right. When I start an app it shows on the right. When I click "collaborate" to share it with everyone else, it moves to the left. This is distracting... is it needed?

- For the host, the apps panel is busy and confusing.

- There could be an option to enable/disable the apps in the breakout rooms, or select which apps are available there.

I haven't tried a multi-app setup where I have more than one app active at a time. I feel that first I need to make the one-app setup work well, before I go to the next level. I'm afraid that in a multi-app setup the issues above may be compounded, and I may not have easy access or visibility into what app the participants see or have access to.

Thanks for listening to these suggestions, and keep up the good work! The idea of integrating apps inside Zoom is awesome!

Hello Every one 

First of all , thank you to help me . 

I explain my situation , i need to get a record from my lesson between 12  pm to 15 pm today on friday 20th december 2024 .  It is a lesson from one of the teacher explain in french . There is important inforamtion there and  didn't recorded it . 

This is the  code ( i have got the all lonk if you need it to get it ) 

Do you know if it possible to ask to zoom the entire meeting and how can i get it ? 

Thank you for your help . God bless  you 

HELP!!

There is no longer the option for me to give my meeting attendees remote control access. I have checked all my account settings to make sure that I have allowed for this function, but during my meeting, there is no button/option that comes up to give remote control access.

I have an updated desktop zoom app, I only login on the desktop app version, I'm on a pc, the participant is on pc. Neither for them nor for me do we have the option to use remote access. 

I've troubleshooted everything, watched multiple videos, read multiple posts, and still nothing is working. Everything that should be on is on in my account for remote access. 

Does anyone have any advice? Can Zoom support actually help out with this obvious error that's affecting others?? I'm about to start using a different meeting platform!

My Zoom app keeps crashing for no reason (I don't know why). I've tried all the solutions on the internet (reinstalling, reboot, cleanup chaches, update, etc) but all of them don't take any effect, still "not responding". I even don't get any error code or troubleshoot so the crashed app doesn't let me know what is the problem. I'm very upset.
I hope someone can kindly help me because I have many schedules on it so I really really need this to be solved. The "Bolt" and "Contact Support" don't help me anything as bad as they are. Big thanks to all of you who can help me get away from this.

We have identified recurring issues in our integration with Zoom, specifically with connections to Zoom servers and websockets, which appear to vary depending on the internet provider being used.

Technical context:

Our implementation of the Zoom Video SDK was built using Lit and integrated into our main application developed with Vue 3. The app is compiled as a website hosted on Firebase and is also available in mobile versions (iOS and Android) through a native webview implemented with Capacitor.

Issue details:

• We handle over 400 sessions daily, and approximately 10% of these experience intermittent issues or complete connection failures.

• These issues appear to be more frequent on certain days and less frequent on others.
• The interruptions are highly correlated with the internet provider. Specific examples include:
  • In Colombia, users with ETB report numerous issues. However, they do not experience problems using platforms like Google Meet, suggesting a possible difference in DNS configurations or access to static files hosted by Zoom.
  • Starlink users worldwide have also reported similar interruptions.
  • In Venezuela, users with Wellcom (a fiber optic provider in Caracas) have experienced similar failures.

Key points:

• These problems occur both in our implementation of the Zoom Video SDK and in the official Zoom app, indicating they are not related to our configuration or implementation.
• We migrated from Twilio to Zoom in June of this year, so the stability of the service is critical to our operations and the continued growth of our business.

Please investigate internally to determine if there are connectivity issues related to specific regions or internet providers. We are open to providing further technical details or collaborating in additional testing to help resolve this issue.

Thank you for your attention, and we look forward to your prompt response.

Here is one of the error messages when the connection to the websocket fails:

GET https://zoom.us/wc/lsdk?topic=MTExMTExMTExMTExMS0xMTExLTExMTExMTExM...UPtYAtDhhXke1FkCUXNiM&lang=en...

net::ERR_CONNECTION_TIMED_OUT

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I'm unable to upload images with the errors, the interface says: "You do not have permission to upload images."