I am running Windows 11. Everytime I try to join a meeting on the desktop app, the meeting will open, ask if I want to join with computer audio, and when I click to join it crashes the window, loads the window again a second time, and then crashes. WHen I try to join again, it says that I am already in a meeting and asks to close it. I am also unable to join via web browser before updating to the most recent version. I have done an uninstall and done a clean install with CleanZoom. I have tried both the 64 and 32 bit versions and neither work.

I am using Samsung/Android and just today noticed I can't remove the blur from my Zoom background.  I have tested on different Zoom accounts and the "blur" is on all of them.    It is not quite as blurred as the "Blur" option in the "Background & Effects" but clearly out of focus even thoughts I tap "none" .

This seriously affects my work so would urgently need help.
Has anyone seen this behavior or know how to correct it?

HI. I'm a paying Zoom user. I host meetings and I allow participants to include their transcription/recording tools such as third party READ.AI and OTTER.AI. 

For both, Zoom seems to be pushing them out of the calls. I have tried finding a solution online, here at Zoom support, and even tried emailing Zoom, but on the latter, annoyingly, Zoom pushes back my emails with an auto-reply which reads:

"This email address cannot be used to create a support case. 

For technical support, please go to the customer service portal or call.

If this is an urgent issue please call our customer service team."

and then does not offer a phone number for customer service. 

What do I do to KEEP these transcription services connected on the calls (until I manually remove them, if I so desire)?

Thank you for your advice. 

Hi All.

I hosted a call and hit the Record button. Simultaneously, a window popped up saying that 'Notebook.AI' asked for permission to record. I thought it was someone in the audience.  I allowed permission. The call proceeded. About a half hour later the 'Recording Stopped' voice played. Okay, they left...BUT, the 'Recording' icon showed as still recording.  My assumption that my recording was still on-going.

When the call finished, the recording to the Zoom cloud was absent and I received no email advising me that the recording downloaded.

I have checked the Zoom cloud and my hard drives a dozen times with different searches, to no avail. Could the 'Notebook.AI' recording have bumped my recording? (As Host I'm the only person that initiated recording on my end.  Can anyone  shed any kind of light or tell me where else I can search for my recording?

Thanks in advance,

BD

Hello Zoom Community,

I recently purchased the Hollyland LARK M2 wireless microphones, and they work perfectly on my Android device in general. However, when I try to use them in Zoom (Android and iOS), the app does not recognize them as an available microphone option. Instead, Zoom defaults to using the built-in microphone of my phone, with no way to manually select the LARK M2 as the primary audio input.

Steps I've Tried:

1. Verified that the LARK M2 is properly connected before launching Zoom.
2. Checked Zoom's microphone permissions in Android and iOS settings.
3. Tested the microphones in other apps (they work fine).
4. Updated both the Zoom app and the LARK M2 firmware.
5. Tried third-party recording apps that allow selecting external microphones (which work).

The Problem:

Unlike on a PC, where Zoom allows selecting different microphone inputs, the mobile version of Zoom seems to lack an option to manually select an external microphone. This is frustrating because many content creators and professionals rely on external audio solutions for better sound quality.

Questions for the Zoom Team & Community:

Is there any way to force Zoom to use an external microphone (LARK M2) on mobile devices?
Are there any plans to add a feature that allows manual microphone selection in Zoom for Android/iOS?
Has anyone found a workaround or third-party solution to override the phone’s default microphone setting for Zoom?

Any insights or solutions would be greatly appreciated.

Thanks in advance for your help!

Best,

ysmaracaibo

I am trying to run Zoom (v6.4.6) on a Linux laptop (running Linux Mint 22.1). It installs fine, but when I try to join a meeting it accepts the password, then asks me to accept the Ts&Cs and then nothing. If I then try and close the Zoom workplace window it asks me if I want to leave the meeting. I never show up as a participant of the meeting either.

Has anyone got any ideas?!

Thanks

Geoff