Zoomtopia is here. Unlock the transformative power of generative AI, helping you connect, collaborate, and Work Happy with AI Companion.
Register nowEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Learn moreKeep your Zoom app up to date to access the latest features.
Download Center Download the Zoom appDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds Zoom Virtual BackgroundsEmpowering you to increase productivity, improve team effectiveness, and enhance skills.
Zoom AI Companion2021-08-12 02:52 AM
Hello,
why can't messages be deleted or moderated in in-chat meetings and webinars? It would be a great feature. Now in-chat meetings are very risky and it is often safer to disable or limit them to host and co-hosts only.
Thanks!
Federico
Solved! Go to Solution.
2023-04-09 03:13 AM
If you're the meeting host or have the appropriate permissions, you can delete the in-meeting chat in Zoom. Here's how to do it:
If you want to delete the entire chat history for the meeting, you can do so by following these steps:
Note that deleting the chat history will delete all messages for the meeting and cannot be undone. Also, if you're a participant and not the meeting host, you may not have the permission to delete messages or clear the chat history.
2021-08-12 07:07 AM
Hi @zaba ,
Thank you for sharing this feedback. At this time, all feedback is managed within our Zoom feedback form. I encourage you to submit this idea there, where the information will then be passed along to the relevant product team for review.
Thank you! 🙂
Alexis
2022-01-12 08:12 AM
@zaba this feature is actually available but has to be enabled by support.
If you open a ticket and request that 'Allow to configure deleting messages in meeting chat' be enabled on the account you will have the option to allow the host to delete in-meeting chat in meetings and webinar.
2022-07-07 12:46 AM
Could a Zoom person explain why isn't this a default in the system? I will run a large meeting, and to avoid issues/disruptions, this is simply a must-have option. @alexisbrown Thanks.
2022-07-07 07:25 AM
Hi @cassiopc ,
I appreciate this feedback. I encourage you to submit this to our Zoom feedback team, where they can then review and take into consideration.
Thanks!
Alexis
2022-07-07 07:29 AM
Sure, I will do it. In the meantime, is the only idea available that we configure to have no chat to avoid an issue? Or is there anything smarter to do in order to be on the safe side? You know, nowadays it is quite crucial, so it is strange that this is not already taken care by zoom... Thanks for the reply!
2022-07-07 11:31 AM
Unfortunately yes, at this time, this is still an action you must submit a support ticket for to request assistance for deletion.
2022-11-16 09:14 AM
How do we submit a "support" ticket? When did this change? I used to be able to do it.
2023-01-09 11:24 AM
Is 'opening a ticket' the same as submitting this request to a Feedback form?
2023-01-10 01:29 PM
@VIIGTreasurer apologies I meant open a ticket with support to have this feature enabled. You can do this via the link below.
https://support.zoom.us/hc/en-us/requests/new
2023-04-08 05:10 PM
@jsohotha Once this setting is enabled by Zoom support, is it active for all hosts of that Zoom account? Does it need to be flipped on in settings anywhere? I submitted a ticket and was informed that the option was enabled, but I still cannot delete messages in meeting chat as host in Personal Room or Scheduled Meetings
2023-04-10 08:02 AM
Hi @hooshies ! We have a new meeting chat experience so it should no longer be necessary to request this feature be enabled.
If you would like to use the new meeting chat experience and allow participants to delete messages please see the article linked below.
2022-04-08 10:16 AM
I am wondering if this is still true - if I am the host of a Webinar, I need to submit a ticket and request 'Allow to configure deleting messages in meeting chat' in order to be able to delete inappropriate messages in chat? If this is the case, can someone please direct me on where I do this? Thank you 🙂
2023-04-09 03:13 AM
If you're the meeting host or have the appropriate permissions, you can delete the in-meeting chat in Zoom. Here's how to do it:
If you want to delete the entire chat history for the meeting, you can do so by following these steps:
Note that deleting the chat history will delete all messages for the meeting and cannot be undone. Also, if you're a participant and not the meeting host, you may not have the permission to delete messages or clear the chat history.
2024-10-30 09:31 PM
This doesn't work for me when I'm trying to clear the chat history. When I click the three dots in the top-right corner, there is no "Clear Chat History" in the menu.