Zoom recordings page not working

[susanatavares]

Hi there,

It's been days that I do not manage to access the "Recordings and Transcripts" paga on the website. Anyone else having the same problem or now how I can recover a recording from the bin without having access to that page?

Never had this problem in years of use...

Thanks so much!
Susana

[LHW1]

I am having the same problem.

Been at least a month now of no access to this page. Simultaneously receiving emails from ZOOM to delete recordings as I am running out of space.

Can anyone help?

[Frank_TB]

Hello,

Try clearing your browser cache and cookies.

https://its.uiowa.edu/services/how-clear-cache-and-cookies-your-web-browser 

Regards

If my reply helped, don't forget to click the accept as solution button!

[LHW1]

I cleared browser cache and cookies- still not loading. 

I believe this is a scam and Zoom is trying to force me to buy cloud storage.

[MGSR]

Hello @LHW1,

I'm sorry for the inconvenience you experienced.

Can you try opening it through a different browser like Chrome, Firefox or Opera?