Zoom recordings fail to load

[seletts]

I have recorded meetings, but when I go to Meetings>Recordings, all I get is the loading timer. This has been going on for days. How do I access my recordings when nothing on the Recording page will load?

[PatrickK]

I've had it happen where the recording gets stuck processing.  I called support and they were able to restart the process, the recording was available within the hour, though it could have taken up to 24 hrs.

[LHW1]

I have the same problem. Anyone able to fix this without having to call in?

[MGSR]

Hello there, 

I'm sorry for the late response and inconvenience.

Please clearing your browser cache and cookies.

If it still does not load kindly try using a different browser.

Please let us know if this helps or if you need further assistance.