Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

Recent Activity

Billing and Plans

We are experiencing an overage on our phone usage each month. Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?

Event format on WebSocket connection

Hi !I subscribed for Zoom Phone events on top of WebSocket connection via a Server-to-Server OAuth app, however I don't find the format description of the events to be received. Is this already supported ? Is it possible to receive real time events o...

ZPForum by Listener
  • 0 replies

Zoom phone integration with WhatsApp?

Since SMS is not possible yet in the UK our London sales and service team has been using WhatsApp. We are migrating from Fuze to Zoom phone soon. The UK team use case is to use WhatsApp Business for SMS for sending leads, lead information, click link...


Buen día! Busque donde solicitar el reembolso del cobro realizado el día de hoy y no encontré nada. Hay información en la comunidad pero las opciones no coinciden. Alguien podría ayudarme?

Support Tickets

Has something changed with support? I used to get a response to all support tickets within a day or so. Now it seems if I open a ticket, it can sit there for weeks with no movement and I have to call in to support multiple times to get it assigned to...

Frood by Listener
  • 1 replies

Presence-based routing for Call Queues

I was wondering if Zoom Phones supported Presence-based routing for Call Queues?Where it uses the availability status of members to determine whether a member should be included in the call routing list for the selected routing method.Members whose a...