Unable to connect Zoom app on the phone to Exchange calendar | Community
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P
Newcomer
PrabinG
Newcomer
October 6, 2023
Question

Unable to connect Zoom app on the phone to Exchange calendar

  • October 6, 2023
  • 2 replies
  • 0 views

Hi, 

 

I'm unable to connect my zoom app with the Phone to the exchange calendar. Please see screenshot attached for reference. 

 

Upon entering the EWS URL, I get an error message which says: The request failed. The remote server returned an error: (401) Unatuhorized. If your Exchange server is undiscoverable from the internet, you can also input your calendar resource (your email address) to sync up your calendar. 

 

FYI:

Device Type - iphone

Zoom- Phone app 

Error code: 401

 

Best regards,

P

    2 replies

    F
    Community Champion | Customer
    Frank_TB
    Community Champion | Customer
    October 6, 2023

    Hello,

     

    It doesn't seem that calendar integration is supported for IOS.

     

    Prerequisites for using calendar and contact integration

    https://support.zoom.us/hc/en-us/articles/360000488243-Using-calendar-and-contacts-integration 

     

    Regards

    If my reply helped, don't forget to click the accept as solution button!

    C
    Employee
    Chris_Fratto
    Employee
    October 6, 2023

    Hello,

     

    You are trying to configure the calendar service from your Zoom profile for an on-premise Exchange server.  I would first verify that is the correct selection for your calendar service.  Make sure you aren't using Office 365 instead.  Please reference this support article for help.

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