@here - I need help! Up until a week ago, when I linked a call in my Zoom/SalesForce (lightning) phone integration, I saw that a call was linked to a Lightning SalesForce account. Now, even though I link the call to the account and verify that it is logged, it is showing the "unlinked" symbol (broken paperclip) after EVERY call. How can I fix this issue? In addition, unless I am on the SF account specifically, even though I link it to a person's name, the name disappears from history after I save the information.

For the past 2 days whenever I make a call on zoom phone I can hear the other person but they cannot hear me. I tested my audio in settings and nothing is working. I have microphone enabled for zoom in my settings. I don't know why it is all of a sudden not working, i already followed this article but didn't work

I am having two users (I have 4 total using Zoom Phone) who have difficulty transferring from User 1 to User 2.. They are in the same Shared Ling Group, have their time zones set but with working hours for the firm at 24/7, what else could be wrong? User 1 gets a "We're sorry, no one is available to take your call" message when trying to transfer to user 2. 

I checked for working hours, unchecked the "Hide incoming calls while in a Zoom meeting" option in the desktop app, I've compared settings for user 2 and they are the same as every other user. What could be causing that error message?

Hi, I purchased a Zoom Workplace Pro Plus account. I have assigned myself (the account owner) a user phone number, extension, and Zoom Workplace Pro Plus package, but when I log into my web app or desktop app, there is no Zoom Phone option. Instead, I get the message: "To use the Phone in Zoom Web App, contact your admin." I contacted Zoom support and they told me to enable "Zoom Phone on PWA", which I did but which didn't make any difference. 

I assigned a number to a single user (also using a Zoom Workplace Pro Plus account), and she has no problem accessing the Zoom phone feature.

Any suggestions?

Thank you!

Conor 

I'm pretty good at understanding how technology works, BUUUTTT....

Can I register my Zoom phone number to a Whatsapp account so that I can receive Whatsapp messages from my Zoom phone number?  Ideally, I would like to have the option of receiving regular text messages on the Zoom account as I would a regular phone text, and receive messages on my Zoom number through the Whatsapp account if the sender chooses to use the Whatsapp app.  Basically, I want my Zoom number to act like my cell phone number where I can pick and choose what app to use with that number.  (Sorry if this has been asked before!! I'm brand new to this site!)  😬

Hello, we are using a customer and proposal management software that allows for VOIP integration. I require some details though and because Zoom is not a traditional VOIP system, I can't seem to find them. I'm also not sure if Zoom can weven work with this. The software we are using requires a Server Address. 

Can anyone point me in the right direction?

It would be nice to have an "Add queue" button on the user's settings page in the Phone Management area. It would facilitate adding multiple call queues to a new person rather than having to go into each queue and add the person. It would make things much easier and faster.