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Resolved! Can't Assign Ported Number to a Company Location

We've merged with another company, but are keeping the one phone number intact. I've recently ported the number to zoom and I want to create the ability to have our main number and the merged companies number with it's own extensions. I enabled multi...

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Resolved! Adding D230 to portal

The MAC addresses we have for the D230 base stations are not registering in Zoom. Example: 9CADEFA92AE2. How do you connect the bases to the Zoom system?

Resolved! IVR say it's not working hour, but it's incorrect

I am using Zoom Phone.There is a site in Auto Recepctions, I double check that business hours are correct.Business hours is 9:30 AM ~ 18:00.But when I call it at 17:30, IVR say office was closed.I did double check Time Zone in Zoom Admin, it's correc...

Resolved! Call Analytics

Is there a way to set time of day parameters in The Call Queue Real-Time Analytics? I'm looking to pull all the data in that section by shift.

Resolved! Understanding (or lack thereof) Zoom Analytics

Has anyone gotten around to understanding Zoom analytics? For context, my role at my job is to export their analytics to then see how many agents were logged in on a specific day, total handling time, etc. But when I review the Call Queue Historical ...

Extensions Not Working When Calling In

I was able to set up the Auto Receptionist so that myself and my colleagues can make outbound calls and receive inbound calls, and have also set up the message for when customers call in, but when clicking the extensions that are voiced in the messag...

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유튜브 같은 소리가 하나도 안 들립니다

Purchase Zoom Phone numbers through the API?

Hello, Curious to know if it's possible to purchase Zoom Phone numbers as described in this article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060070 but through the API. Thanks.

All Poly VVX phones suddenly offline Jan 17 - Can we view firmware upgrade logs somewhere?

I encountered an issue yesterday afternoon where all of our Poly VVX 450 phones went offline with the message "URL calling is disabled". After some research, I found that all of the phones with a device (usually PC) connected to the phone's downstrea...

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Resolved! Can't Assign Ported Number to a Company Location

使用料返金の手続き

Resolved! Adding D230 to portal

Resolved! IVR say it's not working hour, but it's incorrect

Resolved! Call Analytics

Resolved! Understanding (or lack thereof) Zoom Analytics

Extensions Not Working When Calling In

줌 소리 외에 다른 소리 안 들림

Purchase Zoom Phone numbers through the API?

All Poly VVX phones suddenly offline Jan 17 - Can we view firmware upgrade logs somewhere?

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Resolved! Can't Assign Ported Number to a Company Location

使用料返金の手続き

Resolved! Adding D230 to portal

Resolved! IVR say it's not working hour, but it's incorrect

Resolved! Call Analytics

Resolved! Understanding (or lack thereof) Zoom Analytics

Extensions Not Working When Calling In

줌 소리 외에 다른 소리 안 들림

Purchase Zoom Phone numbers through the API?

All Poly VVX phones suddenly offline Jan 17 - Can we view firmware upgrade logs somewhere?

Community Champion Program