Phone System
We currently have main auto receptionists and IVR routing our calls. We would like to live answer calls? Live answer meaning go to a intake coordinator to answer phone calls. Does anyone know how to set this up? Thank you.
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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
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Any Good Training Materials on Zoom Phone ? admin, architecture etc... Thanks
Any Good Training Materials on Zoom Phone or Zoom Contact Center? admin, architecture etc... Thanks
from other website
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Outgoing call
While calling we are facing a voice note that "Sorry your requested service is not available in your calling plan|" Although we have purchased US Canada Unlimited
Resolved! SMS text option
Hello, I just purchased my Phone plan, restarted the application but I don't see the SMS option when I select the ph
Can't send SMS but can receive them
Hello! "Registration required. Your message cannot be sent as you do not have a valid 10 DLC Brand or Campaign created. Please contact your administrator to resolve this issue." When I reached out to them they said that it should be working and they didn't have a solution. Has anyone else figured out how to resolve this issue?
I previously had the ability to respond to SMS messages on my mobile and desktop app. Now I can receive message but receive this error message when I attempt to respond.
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I am unable to send SMS
I am using Zoom's premium service, which includes unlimited calling and SMS within the USA and Canada. While the calling functionality works perfectly, I have encountered difficulties with sending SMS messages. Every time I attempt to send a message, I receive an error notification, preventing the message from being sent. As this feature is crucial for my business communication needs, I kindly request your assistance in resolving this issue promptly. Please help me and provide guidance on how to rectify the problem so that I can continue utilizing the full capabilities of the premium Zoom service. I pay USD 17 every month.
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SMS templates usage
I love that there is an SMS templates section in the admin portal so that I can make it easy for my call center volunteers to respond in a similar way. (Found in Account Management > Account settings > Zoom phone > SMS templates) I set up several SMS templates in the portal, but can't figure out how to use them when actually texting. We've tried the iOS app, the MacOS app, and the web app. Is there a setting I need to set elsewhere to allow my users to use these templates?
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Resolved! Zoom is Not Allowing Voicemails.
Zoom phone is setup for voicemail, but no voicemails are happening. Its disconnecting, saying you couldn't be connected after ringing. This is happening on all phones on our account. In other words when anyone calls our Zoom numbers, they cannot leave a voicemail. This is across our entire account. I've shared my personal settings below.
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New Zoom phone system with analog paging system
We recently upgraded from an obsolete ESI phone system to Zoom phone. The Zoom folks recommended we purchase an Audiocodes mp112 ATA device to make the paging system talk to Zoom. I followed the instructions to provision the ATA device and it shows up as being online in Zoom. Normally, when you call into the paging system, it auto-answers so you can send out your message through the paging amp/overhead speakers. Currently, the extension assigned to the ATA just rings and goes to voicemail. Anyone work on something similar?
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