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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone support articles or start a new discussion below!

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Latest Posts Trending Posts Solved Unanswered

SMS Campaign Rejection

I work for a nonprofit organization and we have been trying to get an SMS campaign submitted for months. I have followed the campaign creation checklist to a T, and I continue to get vague rejection messages that don't make sense based on all the wor...

Add speed dial line keys for batch users

Hello. I am trying to bulk add speed dials for all my phones. I located Phone System Mgmt > Users & Rooms > Import > Add Key & Positions and successfully uploaded a CSV with the desired speed dial assignments. But they are not transferring to the pho...

Basic back-end question

Hello, Are Zoom SMS messages stored in the cloud or locally (on mobile / desktop) devices? Are Zoom SMS messages accessible centrally (via admin credentials) or do you need account credentials for each user? As a bonus question, if any SMS messages a...

how do i get a direct number

Hi! all can anyone please help i dont understand how to get a direct number, i filled out the form to get the sms running and everything went well, but because i dont have a direct number i cant send or receive them

SMS

I have an active brand and SMS campaign. I have assigned my phone number to the campaign, but it is showing "Unverified" for the messaging status. Would appreciate any assistance to get this resolved.

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unable to receive SMS

My porting just took place and both of my numbers work fine for voice calls. However, I'm unable to receive SMS on them. My 10DLC brand is approved, and my campaign is (And has been for weeks now) in 'pending' status. However, I found a conversation ...

SMS for personal use

Hello, I signed up with Zoom Phone for personal use, I do not have a business to register under the 10DLC. How do I enable the ability to send SMS? (again, for PERSONAL use only)

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