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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

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Latest Posts Trending Posts Solved Unanswered

Call goes straight to voicemail

Hi,The problem just started yesterday, for no apparent reason, that incoming calls go directly to voicemail.With the message: "We are sorry, there is no one available to take your call"We're a small business with just one phone number, 2 people, one ...

pchiha by • Newcomer
  • 818 Views
  • 6 replies
  • 0 likes

Zoom Phone Error message

I have zoom meetings and phone. The video meetings continue to function normally, but today when I try to make an outgoing phone call from my laptop, I get a message on my screen "Not connected, trying to reconnect". It never connects. I am out of th...

Ken2323 by • Newcomer
  • 229 Views
  • 1 replies
  • 0 likes

Resolved! Automatically goes to Voicemail

I believed to have setup the phone system, however, all inbound calls go directly to voicemail. Unless, they know my extension. Can you set it up so that all calls can be answered unless I decline and then they go to VM? Thanks, in advance.

Resolved! Unable to receive calls nor send SMS

I've had my Zoom phone for about 2 months, and I've been able to make calls but have been unable to receive calls or text messages. Instead, the call goes to voicemail, and when a voicemail is left, it is not received on my end. I'm also unable to se...

Update 06.1.11

I'm trying to connect with SSO on my phone. I'm receiving a message that I have to update my zoom to 6.1.11, but the update isn't available on google play. Did anyone had this problem? Thank you!

Laeti by • Newcomer
  • 489 Views
  • 1 replies
  • 0 likes

Removing Ext. Number

Is there a way to remove the extension number? I have tried to unlink myself from the number but it will not let me as I'm administrator. Is there another way to go about this? We want patients to be able to directly call our main number without havi...

Resolved! Zoom Phone - Poly Handset

Hey everyone! We have some of the Poly phone handsets to accompany our Zoom phone and I wasn't sure if you guys had encountered the following issues and/or if anyone has a workaround! We've found that when you change the outbound caller ID in the Zoo...

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