Zoom Phone System
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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

sorry we are unable to complete your call at this time zoom please try again later

sorry we are unable to complete your call at this time zoom please try again later

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Resolved! Zoom Phone on wifi issues

Hello, We have an issue with Zoom phone on our Wi-Fi network and are looking for suggestions. The problem seems to be related specifically to Zoom Phone (as in, there are no reported issues during a Zoom meeting, or any other non-Zoom related network... Show more

Hello,

 

We have an issue with Zoom phone on our Wi-Fi network and are looking for suggestions. The problem seems to be related specifically to Zoom Phone (as in, there are no reported issues during a Zoom meeting, or any other non-Zoom related network processes) 

This is an issue we have been able to recreate several times on Wi-Fi (issue does not occur when connected by ethernet) . 

Here is what happens. If a user is on our wifi network

  • Zoom phone call takes 15 seconds before audio connects (dead silence for 15 seconds then everyone can hear each other)
  • Call drops at exactly 2 minutes (almost to the second).
  • Zoom logs report all green (as in no issue reported) but also no audio data is being sent or received from the user that is on wifi. 

We've been recommending users plug into the network but thats not always viable. Also this only seems to happen on our wifi (not when a user goes home or off campus).

 

Anyone see something like this before? Any ideas welcome!

 

Thanks


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Poor sound Quality Poly vvx350

We have a location in a different state that is having sound quality issues.  I'm new to the IP phone arena.  We have the same phones here only  we have bout 80 phones where the problem city only has 3 phones.  Not sure where to begin looking?

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Zoom phone icon is available for Sales,Service not available for custom lightning apps.

Hi Zoom Community user,I have installed zoom for lightning in my salesforce ecosystem. After trying and configuring zoom phone i found that Zoom phone icon is not visible in Custom Lightning App from Applauncher but its visible and working for Sales,... Show more

Hi Zoom Community user,
I have installed zoom for lightning in my salesforce ecosystem. After trying and configuring zoom phone i found that Zoom phone icon is not visible in Custom Lightning App from Applauncher but its visible and working for Sales, Service console apps.
Could anyone please let me know if there is any config i need to set to make it visible for all the custom lightning apps.

One more issue i am facing with it is that for some users Icon label is showing as "Phone" but for some users its label is showing as different one like "RingCentral" which is another call center. How do i rename that.

Please help me , stucked here.

#salesforce


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Phone

I am wholly unimpressed with this so far. I ported a number in and received a confirmation email today, but could not get it to work. I can at least call out now, but it WILL NOT RING for incoming calls. Goes straight to voicemail...which I left a te... Show more

I am wholly unimpressed with this so far. I ported a number in and received a confirmation email today, but could not get it to work. I can at least call out now, but it WILL NOT RING for incoming calls. Goes straight to voicemail...which I left a test message on, but it shows up NOWHERE. I also setup custom voicemail and that's not working either. On top of it, I tried to get support, and when I put in my meeting ID and pin, it tells me I'm not eligible to speak to someone! NOT HAPPY AT ALL


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Voicemails on zoom app become loud

the zoom app. when i listen to a voicemail it keeps staying on same volume (almost the highest) i can not turn it down. if i do lower the volume on mobile, it goes back up to the same volume when i listen to a new voicemail.

 

any idea?

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Can BYOP PBX users call PSTN through Zoom phone system if there is no direct PSTN access for PBX?

Hi, We have a Zoom Phone system account and a local PBX without PSTN access. we can setup BYOP using SBC between Zoom and PBX and call between Zoom and PBX users are working, we also can make inbound call to PBX user via external contact, I am not us... Show more

Hi,

 

 We have a Zoom Phone system account and a local PBX without PSTN access. we can setup BYOP using SBC between Zoom and PBX and call between Zoom and PBX users are working, we also can make inbound call to PBX user via external contact, I am not using BYOC for PSTN access but Zoom provider exchange. Can I call PSTN from PBX users through Zoom phone system? if the answer is YES,  any document or idea how to setup the BYOP SBC (Ribbon SWe Core)

 

Thanks,

 

Simon


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Zoom Agent Status automatically changing from Ready to Not Ready

Hi there, A couple of my contact centre agents have reported that their status changes automatically from Ready to Not Ready several times a day. They work in separate locations and one is a hybrid worker who says the issue occurs when in the office ... Show more

Hi there,

 

A couple of my contact centre agents have reported that their status changes automatically from Ready to Not Ready several times a day. They work in separate locations and one is a hybrid worker who says the issue occurs when in the office on the corporate network and when at home on their own internet.

 

Has anyone experienced this behaviour with Zoom Contact Centre?

 

Many thanks,

Matt.  


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getting error message Error Code 5613

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. An error has occurred an... Show more

Hello, i am trying to sign up for the zoom phone and when i go to payment, it start to process but then gives error message as shown below. I have used different types of payment method also but still the same error comes up. 

 

An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. Error Code: 5613

 

Can someone please help with this? 


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Resolved! Feature Request - Call Queue Scheduling

Would love to see an option to schedule opting in or out of a call queue. I already use business hours, which is great! But I normally work in my office in the mornings and I'm out in the field in the afternoon. I don't want to receive calls from the... Show more

Would love to see an option to schedule opting in or out of a call queue.

 

I already use business hours, which is great! But I normally work in my office in the mornings and I'm out in the field in the afternoon. I don't want to receive calls from the queue while I'm out in the field, but still need to receive calls to my extension. Currently I'm switching it manually, but I often forget to opt in or out, potentially missing calls.


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