Hi All,

We’re currently using Zoom integrated with Salesforce Lightning. Most of our users access Zoom on their mobile devices. We’d like to enable a feature where, when someone receives a call, Zoom can automatically sync with Salesforce to display the caller's contact information.

Is there a way to configure this setup so that Salesforce contacts are used to identify incoming callers in Zoom Mobile?

Any guidance or assistance would be greatly appreciated!

Regards,
Afrose

Hi, I am using a Zoom environment, I want to know if Zoom offers "Hunt Group" feature and want to know if the Call queue feature is same as the HG feature. I currently have a valid Zoom phone license to make calls and have the admin privileges. It would be nice to know more details about this HG feature.

I initially had problems provisioning our phones with our new broadband provider (Sky Business Broadband in the UK), I eventually figured out that they would provision without issue if I separated our wifi signal to separate 2.4ghz and 5ghz networks and connect to the 2.4ghz. (Phone wifi dongles are 5ghz compatible btw).

Problem is, on 2.4ghz the phones disconnect randomly (but usually daily) - So I've re-attempted to try and figure the 5ghz provisioning problem.

I presume it's router settings for 5ghz, but I don't work in IT and my knowledge only goes so far.

After speaking with our Business Provider, they've now informed me our phones are not compatible with their service - only analogue phones will work.  I'm really puzzled now, I've tried support with Zoom - but they just keep emailing links to various pages on Zooms help pages or even here within the forum (not even relevant links).

Anyone had similar issues - or can make sense of this?

I've been searching for an option here, 

Due to the lack of choice in Wifi handsets that work with zoom and don't require us to roll out an entirely new DECT infrastructure, we are thinking about dropping our Grandstream wifi phones that have not been performing well at all and simply getting some rugged android phones and installing the app to use.

I've found the discussion that you should go into the default apps and change the dialer, but Zoom does not appear as a choice to switch to, so it appears the application doesn't offer itself to android as  possible dialer application. But I found an old thread from someone asking to Un-do exactly what I am trying to do now....so is it possible?

1. Human Receptionist: "I have a customer wanting to talk to you"

2. Me: "Ok, please transfer them".

3. Human Receptionist: "Ok"

**transferred**

**no audible notification **

4. Me: "..."

5. Customer "..."

6. Me: "...hello?"

7. Customer: "Oh, hi"

• I'm suffering from a problem while using zoom app. It's cut my phone's network in every 4/5 seconds. It's happening only while using this app only. I reset my phone network and use a strong internet connection. But I can't fixed this problem. Can anyone suggest me please. Using Xiaomi 13c phone and banglalink internet connection.

After the last update the zoom phone recording links are no longer available in Salesforce. I submitted a case for this and was told that I needed to submit a "feature request" to see if they can put this feature back. Not saying that the answer was wrong but did Zoom really remove this from their Salesforce integration?

When receiving incoming calls on our Yealink t33g phones the caller ID display is showing the phone number of the caller, and as soon as I pick up the phone it will display the correct caller ID name. 

For example, we get a random call which will show the caller ID name as their phone number such as xxx-xxx-xxxx and then it will switch to "Wireless Caller" or whatever the correct caller ID name is after the phone call is answered. 

Anyhow know how to resolve this issue to actually display the caller ID name before I answer the phone? Thank you.