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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

SMS for personal use

gatuspardus
Newcomer
Newcomer

Hello,

 

I signed up with Zoom Phone for personal use, I do not have a business to register under the 10DLC. How do I enable the ability to send SMS? (again, for PERSONAL use only)

2 REPLIES 2

eli-hu
Explorer
Explorer

Hi, @gatuspardus , it looks like we have the same problem! I started a similar thread over a year ago. Zoom support was going to get back to me but never did. I found another person with the same problem, but they haven't received a response either.

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @gatuspardus

I'm sorry for the late response.

 

You may check out this article for guidance in setting up 10DLC compliance for Zoom Phone SMS as a conversational (person-to-person) messaging tool.

Please let us know if this has been helpful. 


Mark
Zoom Community Team
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