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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

SMS

Twal58
Newcomer
Newcomer

‎2024-05-23 06:43 AM

I have an active brand and SMS campaign.  I have assigned my phone number to the campaign, but it is showing "Unverified" for the messaging status.  Would appreciate any assistance to get this resolved.

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2 REPLIES 2

IlanR
Newcomer
Newcomer

‎2024-06-05 02:57 AM

I experience the SAME problem. And I cannot get to a Zoom support person. Anyone can help?

 

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-06-21 02:26 PM

Hi @Twal58 @IlanR thank you for posting to the Zoom Community!

 

I'm sorry that you are encountering this issue with your SMS. In this case, I would like to recommend reaching out to our support team by submitting a ticket. Our team will be happy to escalate this to engineering if needed. 

 

Thank you!


Carla (she/her/hers)
Zoom Community Team
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