Welcome to the Zoom Community

cancel
Showing results for 
Search instead for 
Did you mean: 
402102members
193048posts
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Weekly Leaderboard

Latest Tweets by Zoom

Recent Activity

Static Feedback when using Original Sound

I recently started experiencing horrible static feedback when I switch on the Orginal Sound feature. I use a MacBook Air and Rode ll mic system. Everything worked fine until a month ago, now I cannot figure out what the issue is...I've done updates, ... Show more

I recently started experiencing horrible static feedback when I switch on the Orginal Sound feature. I use a MacBook Air and Rode ll mic system. Everything worked fine until a month ago, now I cannot figure out what the issue is...I've done updates, restarts, changed cables, new mics and still the horrible sound persists. 

I cannot hear it while the meeting in on, but the clients can hear the buzzing static and it's on the recording. So I'm doing a million test recordings to trouble shoot but nothing is working! 

Please, anyone, help! 


Show less

reply-icon Latest Reply - 

Explore the best solutions for Billing and Account Management!

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses! Paid for Pro Account Still Showing Basic Are you still having this problem? Please check out the following article from our Zoom Suppo... Show more

1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses


2. Need to change the email address associated with your account?

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

 

3. Not receiving activation messages?

For more information, please review: Not Receiving Emails From Zoom

 

4. Have questions about purchasing or renewing your Zoom subscription?

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

 

5. How to transfer a Zoom license?

Still having trouble? The following article may be helpful: Changing the Account Owner

 

6. Can't sign in? Unable to access account?

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

 

7. How to change the payment method?

For more information, check out the following article: Changing your Zoom Payment Method

 

8. Have questions about your invoice?

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details

 

Show less

By
Community Moderator | Employee

Resolved! Desktop app crashing when i open with the Error Code 10008 "Unable to install updates"

Please help me to fix the problem. 

Error Code 10008 "Unable to install updates"

I can open my account from the webbrowser and it is working on my phone

reply-icon Latest Reply - 

Computer recordings placed in One Drive instead of Downloads

I had to uninstall and reinstall Zoom.

I can't remember what Setting I must change to place My Computer Recordings into Downloads folder instead of One Drive folder.

Any assistance will be appreciated.

Thank you.

reply-icon Latest Reply - 

Real-Time Clock Display in Meeting Rooms

Hi Zoom Community,I’m looking for a way to display a real-time clock in Zoom meeting rooms—both when meetings are in progress and when there are no meetings happening. It would be really helpful to have this feature to maintain time awareness in the ... Show more

Hi Zoom Community,

I’m looking for a way to display a real-time clock in Zoom meeting rooms—both when meetings are in progress and when there are no meetings happening. It would be really helpful to have this feature to maintain time awareness in the room at all times.

Has anyone else requested this, or does anyone know if this feature is available or could be added? Any insights would be greatly appreciated!

 


Show less

reply-icon Latest Reply - 

"Turn On Reactions" MacOS desktop notification

I abhor automatic gesture reactions in Zoom so I've disabled them. Recently, Zoom started popping up desktop notifications every time I start a new meeting - not traditional desktop notifications but one that hangs off the camera icon in the MacOS ta... Show more

I abhor automatic gesture reactions in Zoom so I've disabled them. 

 

Recently, Zoom started popping up desktop notifications every time I start a new meeting - not traditional desktop notifications but one that hangs off the camera icon in the MacOS taskbar (Sequoia 15.2). 

 

This is horrible. How do I make it stop? 

 

Grr, I would upload an image but this forum isn't letting me.

 

The notification reads:

 

Turn On Reactions

"zoom.us" has turned off Reaction effects. Click <camera icon> and select Reactions to add more impact to your gestures.


Show less

reply-icon Latest Reply - 

Unable to Full Screen Share in Teams Meeting

Hi everyone, I have discovered a problem with sharing full screen while in a Teams Meeting in a Zoom Room.I have the ability to share my full screen to the room's display, however on the screen, there are large margins on the sides only enabling me t... Show more

Hi everyone,

 

I have discovered a problem with sharing full screen while in a Teams Meeting in a Zoom Room.

I have the ability to share my full screen to the room's display, however on the screen, there are large margins on the sides only enabling me to use about 80% of the screen when sharing. 

 

Has anyone else encountered this issue and if so, how were you able to resolve. 

 

Thank you!


Show less

reply-icon Latest Reply - 

NDI Groups

I am trying to set up multiple Zoom Rooms with NDI cameras. Currently if I set this up, each room will have access to all of the cameras. What I need to be able to do is restrict each room to only see the cameras within that room. NDI has the perfect... Show more

I am trying to set up multiple Zoom Rooms with NDI cameras. Currently if I set this up, each room will have access to all of the cameras. What I need to be able to do is restrict each room to only see the cameras within that room.

 

NDI has the perfect settings for this. I can set each camera to be part of a group, and using NDI tools I can set each computer to only see devices in that group, but zoom rooms does not reflect the settings within NDI tools. It seemingly searches for all availble NDI inputs with no way to filter the list.

 

The only way I can get a camera to show up in Zoom Rooms is if I leave the group as public, which then leaves me back where I started where every room can see every camera. I know NDI inputs is still in beta, so maybe this will be implemented later, but is there a way for me to set the NDI group within Zoom Rooms? This would immediatley solve my problem. The only settings I can find in the web portal is to toggle NDI on or off entirely.


Show less

reply-icon Latest Reply - 

Team member renewed Zoom Pro subscription. Meeting times out after 40 minutes.

My team member renewed his Zoom Pro subscription.  Since the prescription was renewed our meetings time out after 40 minutes.  Any idea why this is occurring?  Aren't meetings with Zoom Pro subscriptions allowed more time.  Thanks 

reply-icon Latest Reply - 

Cannot remove unlicensed zoom room

Every time I turn on my PC a screen pops up prompting me to sign in to my unlicensed zoom. I'm not sure how it even got there as I have never intentionally used zoom rooms. The options on this screen are Sign in; New Meeting; Join; Whiteboard. There ... Show more

Every time I turn on my PC a screen pops up prompting me to sign in to my unlicensed zoom.  I'm not sure how it even got there as I have never intentionally used zoom rooms. The options on this screen are Sign in; New Meeting; Join; Whiteboard.  There is a Pairing code in the top right corner and settings cog in bottom right corner. I can click on settings and exit the room but then the next day when I start my PC there it is again.  I've tried everything I  can think of to remove it with no luck.  Please help...it's getting tedious!  Thanks


Show less

reply-icon Latest Reply - 

Community Champion Program

Zoom Community Champions are leaders within the Community who provide thoughtful contributions to fellow community members. They provide helpful solutions, showcase product expertise, and share success stories.
Become a Champion