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Arps · 2024-10-01 07:23 AM

Gregory, That's referring to Zoom's Quality Management solution. It uses AI to analyze every interaction and pull customer sentiment, things that were discussed, agent performance, etc. You can run reports to see what's happening with your contact ce...

Arps · 2024-09-30 01:25 PM

Hello!Check your Agent Reports under Analytics & Reports, Contact Center. There you can pull up the status history and see why your agents are going into Not Ready Forced. Hope that helps and please make sure to mark the solution as accepted if this ...

Arps · 2024-09-30 01:21 PM

Hello Gregory! Can you let me know what note you're referring to? Thanks! Rick

Arps · 2024-09-30 01:19 PM

Hello Soundhar!What APIs are you trying to access? If you're looking to send webhooks from Zoom to your server, letsencrypt certificates will work. Hope that helps and please make sure to mark the solution as accepted if this information is what you ...

Arps · 2024-09-30 01:18 PM

Hello Spike!Are you referring to your personal profile? Here in the Date Format section, you can scroll down to see the day first selection options Hope that helps and please make sure to mark the solution as accepted if this information is what you ...

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