Explore the best solutions for Billing and Account Management!

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1. Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!

• Paid for Pro Account Still Showing Basic

Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses

2. Need to change the email address associated with your account?

• Change Email Address

Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account

3. Not receiving activation messages?

• Not Receiving Emails With Confirmation Code

• Not Receiving Activation Emails

For more information, please review: Not Receiving Emails From Zoom

4. Have questions about purchasing or renewing your Zoom subscription?

• Account Renewal

• Zoom Pro Subscription Renewal

Still have questions? Check out the following article: Upgrading Your Account And Add-Ons

5. How to transfer a Zoom license?

• Transfer a Zoom License

Still having trouble? The following article may be helpful: Changing the Account Owner

6. Can't sign in? Unable to access account?

• Login Not Possible

Still can't sign in? Please review the following resource: Troubleshooting Sign-in Issues

7. How to change the payment method?

• Update Payment Information

For more information, check out the following article: Changing your Zoom Payment Method

8. Have questions about your invoice?

• Request to Clarify Invoice

Still have questions? Review the following article for more information: Viewing your Zoom Invoice History and Invoice Details