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SOS !!! Upgraded to large meeting to increase meeting capacity

I've Upgraded to large meeting to increase meeting capacity will my scheduled meetings update automatically? How can I check whether the meeting that is scheduled has large meeting capacity applied it? It's for an event that is happening in 2 hours.Show more

I've Upgraded to large meeting to increase meeting capacity will my scheduled meetings update automatically? How can I check whether the meeting that is scheduled has large meeting capacity applied it? 
It's for an event that is happening in 2 hours. 


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Zoom Verification Code

Our company uses Zoom to provide one-on-one tutoring to students. We create the zoom account and when a verification code is required, it comes to our central email address.Normally we see requests if a student is at a different location or using a d... Show more

Our company uses Zoom to provide one-on-one tutoring to students.  We create the zoom account and when a verification code is required, it comes to our central email address.

Normally we see requests if a student is at a different location or using a different device to log on with, but for the past week, we have seen an influx of verification code requests with no change in location or device.

Has there been a change within Zoom that is requiring a new code for each log in on certain devices?

Thank you


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Unable to Retrieve Meeting Recording

My colleague organize the zoom meeting has left the organization. We used her zoom to call in and make recording. I was promoted as host during the session. After meeting ended, i wasn't able to retrieve the recording. Can anyone help?

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Voice queue summary report

I am trying to understand the metrics on the voice queue summary report for ZCC. for example, what's the difference between offered and offers total. 

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Call Forwarding

How is call forwarding handled when work from home?  Why does it ring to both the outbound number that is set and also on office desktop phone?  Please explain this function 

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Contact Center - Call Back features

Hi all, I am working through the features of Call-Back in the Menu-based Interrupt. I am wondering how does it integrate with the agents in a queue? What come first? Does Call back place an agent in the queue in a reserved state while it calls back a... Show more

Hi all, I am working through the features of Call-Back in the Menu-based Interrupt. I am wondering how does it integrate with the agents in a queue? What come first? Does Call back place an agent in the queue in a reserved state while it calls back a client? When the client presses one to accept the call back, do they can transferred to the reserved agent? If the client doesn't press one, does the agent get reset back to the ready state for normal calls? What actually happens?


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Access Token expires after one hour when we are using Named Credentials in salesforce.

I have created an OAuth Provider and Named Credentials in salesforce, I am able to get voice call data from zoom contact center using Access Token, but my AccessToken gets expired after a one hour. Error : - {"code":124,"message":"Access token is exp... Show more

I have created an OAuth Provider and Named Credentials in salesforce, I am able to get voice call data from zoom contact center using Access Token, but my AccessToken gets expired after a one hour.

 

Error : -  {"code":124,"message":"Access token is expired."}


Request: -  System.HttpRequest[Endpoint=callout:Zoom_Credential/contact_center/voice_calls?from=2025-01-06T13%3A00%3A07Z&to=2025-01-07T13%3A00%3A07Z&page_size=100, Method=GET] 

 

Thanks


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Certificate of Residence 2025

Hi, I would like to ask if zoom has a certificate of residence for 2025.

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Tagging people outside my organisation & second level of folder

Hello Zoom Community,I'm experiencing two challenges with Zoom Docs that I hope someone can help with:Tagging External Collaborators: I've invited someone outside my organization to collaborate on a document, but I'm unable to tag them in comments. T... Show more

Hello Zoom Community,

I'm experiencing two challenges with Zoom Docs that I hope someone can help with:

  1. Tagging External Collaborators: I've invited someone outside my organization to collaborate on a document, but I'm unable to tag them in comments. The tagging feature works perfectly with my internal team members, but not with this external collaborator. Is there a specific setting I need to adjust to enable tagging external users?
  2. Nested Folders Structure: I'm wondering if there's a way to create a hierarchical folder structure in Zoom Docs. Specifically, can I create subfolders within existing folders (second-level folders)? If this feature exists, could someone explain how to set it up?



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Resolved! internet upload and download

Can you tell me what internet upload and download speed is required for the contact center? 

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