Unable to Retrieve Meeting Recording

[Cathy688]

My colleague organize the zoom meeting has left the organization. We used her zoom to call in and make recording. I was promoted as host during the session. After meeting ended, i wasn't able to retrieve the recording. Can anyone help?

[Vinnie]

Hello @Cathy688 

As far as I understand it, the Recording belongs to the Host/Owner of the Meeting an it is stored associated under the owner's Zoom account. If access it given, you can see other people's recordings; I don't know exactly what was your case, but when a user is deleted by an admin, there is a pop-up window asking if is needed to transfer all the data from the user-to-be-deleted to another user, including recordings, scheduled meetings (including recurrent ones), etc.

Depending on your Zoom Account settings, all deleted Recordings and Transcripts might go to a "Trash folder' that gest deleted after a period of time (also preconfigured by your admin).

Talk to your administrator and ask to search for that user's recordings and if it is still in the Trash Folder, the Admin should be able to restore it.

It is kind of a long shot, but you might find what you are looking for.

If this answered your question, please mark it as "(Accept as Solution)"

Vinnie