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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom Verification Code

Angela3693
Newcomer
Newcomer

‎2025-03-19 12:33 PM

Our company uses Zoom to provide one-on-one tutoring to students.  We create the zoom account and when a verification code is required, it comes to our central email address.

Normally we see requests if a student is at a different location or using a different device to log on with, but for the past week, we have seen an influx of verification code requests with no change in location or device.

Has there been a change within Zoom that is requiring a new code for each log in on certain devices?

Thank you

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Vinnie
Community Champion | Customer
Community Champion | Customer

‎2025-03-20 08:55 PM

Hello @Angela3693 

Check this article:  Verifying your account via one-time passcode (OTP)

If it possible that somebody is trying "hack" the account, hence asking for the OTP so often?

 

There are other reasons explained in this article, but I would encourage you to do 2 things: If you are not using SSO to login, change your password. Also, open a ticket with Zoom Support and bring this subject.

 

I hope this can bring some light and point you in the right direction.

 

If this  answered your question, please mark "(Accept as Solution)"

 

Vinnie

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