Call Forwarding

[Conwan]

How is call forwarding handled when work from home?  Why does it ring to both the outbound number that is set and also on office desktop phone?  Please explain this function 

[Vinnie]

Hello @Conwan 

Which device rings and when is determine how you setup your call handling in your "Zoom Portal > Phone Phone > User Settings > Call Handling"

Below screenshot show where it going to ring; in this case, in the Computer App, Mobile App, a Physical Desktop Phone. I could add also an External Telephone Number (i.e. Home Phone, or an alternate Mobile phone)

The second part of that  "Call Handling Setting" is where you define if you want that ring to happen at the same in all devices, or in sequence, in which case it allows you to define a timer that sets how long it will be ringing on each endpoint before trying the next in the list. You can change the order ringing for the endpoints as well, in sequential mode.

Based on your description, I don't think you need to configure an "Outbound Number" if you have the Desktop App running, and maybe even the Zoom App installed in your Mobile device.

That option is useful for when:

• You don't have a good/reliable Internet connection wherever you are working remotely ...in which case typically you disabled the "Zoom Desktop Apps" from the Call Handling options.
• You don't have access to a device with your Zoom App installed so you have no other option than to answer calls with your External Number.

I think this article should explain it better than me:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069180#h_86f4bf1b-51ea-4d70-9e40-... 

I hope this helps. If it answered your question, please mark it as "(Accept as Solution)"

Vinnie.