cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Voice queue summary report

ARC19
Newcomer
Newcomer

‎2024-12-05 02:12 AM

I am trying to understand the metrics on the voice queue summary report for ZCC. for example, what's the difference between offered and offers total. 

Topics:
0 Likes
1 REPLY 1

Vinnie
Community Champion | Customer
Community Champion | Customer

‎2025-03-20 08:34 PM

Hello @ARC19 

This article explains the ZCC Metrics

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061948

 

Offered: The number of engagements offered to the queue for agents to handle. It indicates the number of opportunities present in the queue at any given time, reflecting the demand for agent interaction.

Offered Total: The total number of offers made to agents. Each engagement can generate multiple offers if it is assigned to several agents. This count is recorded only when the engagement has officially reached or been assigned to an agent.
For example, if a single engagement has been assigned to 3 different agents, the Offers Total would be 3.

 

If this answered your question, please mark it as "(Accept as Solution)"

 

Vinnie.

0 Likes
Top