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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

[Don't] Dial 9: Challenges managing the transition from PBX to Zoom Phone

We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware. The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out ... Show more

We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware.  The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out that they sometimes forget and brick a dial-out attempt from a Zoom Room.  They finally reached out for support so it's obviously frustrating.  The concept is ringing a bell like I saw in the Portal somewhere how to compensate for this, but might be picturing something else in another phone system.  Any suggestions to remedy while we continue to plan our global Zoom Phone rollout?


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Holiday Schedules for Auto Receptionists

Why is it that we cannot create a holiday schedule that we can then have all of our AR's reference rather than having to go to every single AR, every year and update the company holiday schedule? In our previous phone system (ShoreTel/Mitel), it work... Show more

Why is it that we cannot create a holiday schedule that we can then have all of our AR's reference rather than having to go to every single AR, every year and update the company holiday schedule? 

In our previous phone system (ShoreTel/Mitel), it worked exactly that way. Then we only had to update one schedule each year, which significantly reduces the chance of making an error...


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How to obtain voice communication quality testing and certification authorization

I'm Lance from SGS_TW Wireless.Sorry, I am a third-party certification laboratory specializing in certification testing of voice quality communications. We understand that ZOOM has certification in this area, and we hope to get your approval and auth... Show more

I'm Lance from SGS_TW Wireless.

Sorry, I am a third-party certification laboratory specializing in certification testing of voice quality communications. We understand that ZOOM has certification in this area, and we hope to get your approval and authorization to obtain your testing and certification qualifications. Obtain ZOOM certification for laptop manufacturers and other manufacturers.

How can I get authorization from your company?

 

Thanks!


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Resolved! Cisco 8865 Not Connecting to WIFI

This isn't exactly Zoom related but I'm having an issue getting my Cisco 8865 to connect to WIFI. Any idea what the issue could be? Thanks!

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Resolved! Call Quality/Dropping on Mobile App

All, Some of our users are having call quality issues when using the mobile app on their cell phone. This situation is unique because if they just made the call on the cell phone itself, not through the app, they do no see the same quality/connection... Show more

All,

 

Some of our users are having call quality issues when using the mobile app on their cell phone.  This situation is unique because if they just made the call on the cell phone itself, not through the app, they do no see the same quality/connection issue.

 

My best guess, but can't find anyway to prove my theory, is that the mobile app uses a local 3g/4g/5g data network to connect, whereas a regular call just uses the wireless call network, which likely has a more expansive reach than the data network.

 

Has anyone come across this issue?  If so, any ideas how to fix it?  Is it possible to have calls use the cellular wireless network rather than the 4g network etc?


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Disable "skip" in phone call queue

Hi All,

In a phone call queue, there is an option for the operator press "skip call" that comes up.  Does anyone know how to disable this on a specific user in said call queue?

 

Cheers

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listening to a meeting in navigator without a microphone

Hello ! I want to attend a zoom meeting in my navigator, even if my computer has no microphone. That's not a problem because I only want to listen.But zoom continues on telling me, every 30 seconds, "your navigator doesn't allow you using your microp... Show more

Hello ! I want to attend a zoom meeting in my navigator, even if my computer has no microphone. That's not a problem because I only want to listen.

But zoom continues on telling me, every 30 seconds, "your navigator doesn't allow you using your microphone" and interrupts the audio sound ! Then I can only "join the audio by computer" and wait for the next interrruption.

I have no other choice in the settings than one microphone, and it doesn't exist.

I'm unable to follow the meeting with so many interruptions. 

Does someone have a solution please ?

(I hope my English is understandable because I'm French)


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Changing my city in caller ID?

When I dial out from Zoom Phone, the caller ID of the recipient shows a town that is an hour away from me. Is there a way to change the location to my town?

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Resolved! Search user for Auto Receptionist/IVR Membership

We switched to Zoom phone a few months ago, a few hundred users. Our onboarding/offboarding team is looking for a way to find out what auto receptionists/ivr's a user is connected to.We can see membership for Call Queues in the admin console, but we ... Show more

We switched to Zoom phone a few months ago, a few hundred users.

 

Our onboarding/offboarding team is looking for a way to find out what auto receptionists/ivr's a user is connected to.

We can see membership for Call Queues in the admin console, but we don't see a way to find out what auto receptionists they are listed in.

This is a problem as when they are deleting an outgoing staff person, if that person is part of a AR/IVR, it just breaks the IVR (there is no warning to our admin, any IVR they are listed in will just now be like "Press 1 for BLANK")

We know we can go through all AR/IVR's one by one looking for someone, but thats not feasible with dozens of ARs.

Our old phone system had a button to show all references to the user, but we can't find an equivalent in Zoom.

Are we missing something or does this just not exist?

 

Thanks in advance.

 


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Exec can't call assistant using Zoom phone

We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail. If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed ... Show more

We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail.  If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed as dialed.  I would appreciate any help as I have scoured the settings.


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