[Don't] Dial 9: Challenges managing the transition from PBX to Zoom Phone
We have a few dozen wonderful Zoom Rooms, all of which are taking advantage of integrated Zoom Phone in lieu of dedicated Conf Phone hardware. The rest of our main campus, however, is still on a Mitel PBX and staff is so used to dialing 9 to get out that they sometimes forget and brick a dial-out attempt from a Zoom Room. They finally reached out for support so it's obviously frustrating. The concept is ringing a bell like I saw in the Portal somewhere how to compensate for this, but might be picturing something else in another phone system. Any suggestions to remedy while we continue to plan our global Zoom Phone rollout?
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