mleather
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since ‎2023-12-05
‎2023-12-15

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Manager access to call logs

2023-12-15 09:35 AM
Has anyone figured out how to give department managers access to their employee's call logs? I'm not talking about queues and queue users, as I know this can be obtained via the Analytics Reports. It seems like a shortcoming that we cannot grant mana...

Holiday Schedules for Auto Receptionists

2023-12-05 02:04 PM
Why is it that we cannot create a holiday schedule that we can then have all of our AR's reference rather than having to go to every single AR, every year and update the company holiday schedule? In our previous phone system (ShoreTel/Mitel), it work...
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