My zoom phone (desktop app) says yuor account is inactive, contact the admin.  It is a new account , not working even on mobile phone. Set up was done by support. I contacted to support for couple of times and i still have the same problem , even support cant help me to solve this problem. Any1 can hel ?

We've been reviewing Poly Edge 220 and 350 phone models.  The directory search feature is clunky.  You have to click Directories, then choose a directory and then type in part of a name and then click submit.

Are there any ways to streamline that process?  It would be ideal if we could have it default to the Corporate Directory.  Secondly, is there a way to enable predictive text technology so a person searching for Tom could just type 766 and it would interpret that as TOM.  Lastly, is there a way to display search results live rather than having to press Submit.  

Are these improvements Poly would need to make or would Zoom be making those changes; or is it a combination of both.  We're still new to the Zoom platform so trying to navigate the landscape.

Hey all,

Relatively new to IP phones here. I setting several Cisco 8865's for our small office for use with Zoom Phone. I purchased a few refurbished models, all of which have 2015 firmware (the old blue interface). When following Zoom's provisioning guide, it instructed me to provision the phone via the local IP web interface.

The interface did not match any of the documentation, and there was no admin settings section. I attempted to update the firmware to the current version via tftp on tftpd32 thinking that would solve the issue. The firmware seemed to update successfully, but anytime the phone is disconnected from the network or TFTP is disabled, it reverts back to the 2015 firmware. Does anyone know why this may be?

Or perhaps this is irrelevant and I am taking the incorrect approach entirely. I have also read in the documentation that provisioning the phone will automatically update the firmware once completed, but I can't seem to get that far with the old web interface. Any thoughts?

Thank you very much!

I feel like there should be a setting for this but i cannot find it.

Scenario.

Manager has Yealink desk phone.

He is on the phone. Usually on speaker phone.

Someone else in the office (all Yealink), uses the PAGE button that pages the "paging group".

The managers call, without warning, goes on HOLD. he then hears the page.

He has to hit resume to get the caller back on the line with him.

Desired behavior:

If phone is engaged, do not page to it. User is already engaged with a customer and cannot act on the page anyway.

Manager reported it also happens if he isn't on speakerphone.

Any ideas where to look?