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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Unable to Complete Call Due to Restrictions Set by Your Administrator

Hi! I tried searching for something on-point but I can't find my situation through search here. Problem: In the last few days, I cannot accept or place a Zoom Phone call on any device (iOS, Polycom desk phone). This is new. When I answer the phone, o... Show more

Hi! I tried searching for something on-point but I can't find my situation through search here.

 

Problem: In the last few days, I cannot accept or place a Zoom Phone call on any device (iOS, Polycom desk phone). This is new. When I answer the phone, or when I try to place a call, I get the same message: "We are unable to complete your call due to restrictions set by your administrator."

 

I am the only administrator and I have not set any restrictions, and checking the usual suspects isn't revealing anything that appears misconfigured. 

 

Anyone have any advice on this problem?


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Receive Queue Calls by schedule?

Is there any way to define Membership Call Queues by a schedule?I have membership of 3 call queues, but only want to for example, have two of them active between certain time of the day. Saves me having to remember to not answer certain calls for whe... Show more

Is there any way to define Membership Call Queues by a schedule?

I have membership of 3 call queues, but only want to for example, have two of them active between certain time of the day. 

Saves me having to remember to not answer certain calls for when I'm not covering those departments 🙂


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MISSED CALLS NOT SHOWING

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang Show more

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang


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View DND from BLF or Other way?

How can my Office Manager - see from her phone if someone put their Phone on DND?  Can the BLF change ? or what are the options? We are using VVX Poly Phones. 

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Can't 'Connect Phone Contacts' in the Zoom app

Hi Members, I'm using the latest Zoom Android app on a Samsung Z Flip 3, I'm based in the UK. When I try to add my mobile number to the 'Connect Phone Contacts' section, I'm presented with the verification code, I type it in correctly but it errors b... Show more

Hi Members, I'm using the latest Zoom Android app on a Samsung Z Flip 3, I'm based in the UK.

 

When I try to add my mobile number to the  'Connect Phone Contacts' section, I'm presented with the verification code, I type it in correctly but it errors back 'Failed to register phone number, please check your network connection and try again'

 

I am on the net either using WiFi or Data, and my Zoom profile contact number has been validated on the website successfully.

 

What's the issue please, does anyone know?

 

Thanks for any help


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How To Detect When An Incoming Call is a Zoom Call

All Zoom calls route to my mobile phone.  In addition to Zoom calls, I also receive non-Zoom calls on my mobile phone.  Is there a way to detect when an incoming call is a Zoom call?  

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Give phone user access to recordings

Hi Community,

I would like to allow one of my phone users to listen to recordings made by others on her team.   Nothing else, just recorded phone calls.  If this is possible, how do I go about setting it up?

 

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Resolved! Zoom only contacts, not personal

I have just started using Zoom Phone for my business. I would like to store business contacts so that in the app I can see their name/association, but I do not want to give the app access to my personal contacts. Is this possible?

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Resolved! Call Park Reversion

Is there a way for a parked call to ring back to the call queue instead of the person that placed the call on park if the call isn't picked up after a certain amount of time? The customer's old system was able to do this and they are requesting it. Show more

Is there a way for a parked call to ring back to the call queue instead of the person that placed the call on park if the call isn't picked up after a certain amount of time? The customer's old system was able to do this and they are requesting it.


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Routing Voicemails to Extensions to the a user

We are a self-storage facility operator and have all calls routed into a Zoom Call Queue. The calls are then routed to a user in our call center. After hours, or on weekends, we want all calls routed to this same user's voicemail box so he can return... Show more

We are a self-storage facility operator and have all calls routed into a Zoom Call Queue.  The calls are then routed to a user in our call center.  After hours, or on weekends, we want all calls routed to this same user's voicemail box so he can return the calls the next day. 

Is there a way to route these after-hours calls through the queue to this users extension to that all voicemails are in his account?  Or does this happen automatically?  Thank you for your help


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