Exec can't call assistant using Zoom phone

[more1521]

We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail.  If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed as dialed.  I would appreciate any help as I have scoured the settings.

[Eliot]

Hi more1521

Are the exec and the assistant phones set up as call delegation? 

Setting up call delegation - Zoom Support

Are the exec and the assistant using zoom desktop, zoom mobile apps and desk top phones?

If not set up as call delegation, how are the exec and assistant phones set up?

Thanks,

eliot

[RN]

Hi @more1521 welcome to the community and thank you for your discussion! Were you able to look into @Eliot's suggestion of checking if the they're setup as a call delegation? @Eliot maybe need a bit more info from you to further troubleshoot this for you! Let us know how else we can help!