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What is the Zoom Phone System?

Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!

Recent Activity

Latest Posts Trending Posts Solved Unanswered

Resolved! Poly Edge 20 registration to Zoom

HelloI declared my poly edge 20 phone on the Zoom web portal with its Mac address: xx:xx:xx:xx:xx:xx. On my users Lan switch, I created a specific vlan and assigned it to the phone. Subsequently, I created all the necessary flows as is the case for t... Show more

Hello
I declared my poly edge 20 phone on the Zoom web portal with its Mac address: xx:xx:xx:xx:xx:xx. On my users Lan switch, I created a specific vlan and assigned it to the phone. Subsequently, I created all the necessary flows as is the case for the zoom application to the zoom cloud servers. The phone retrieves an @IP but I cannot register it on the portal, it remains offline. I looked at the streams between the phone and Zoom no streams are visible on my firewall.
I need help with the process of starting and registering a phone to zoom.


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Resolved! Calling in to check voicemail remotely

I know a user can setup an IVR call in to their own DID to check their voicemails. Some users dont have DIDs.Im looking to route 1 DID for all users to call into to check their voicemails. Is there a way to do that.And yes I know they can get voicema... Show more

I know a user can setup an IVR call in to their own DID to check their voicemails. Some users dont have DIDs.

Im looking to route 1 DID for all users to call into to check their voicemails. Is there a way to do that.

And yes I know they can get voicemail to email and use the mobile or desktop apps, some users are just old school and want to call in to check their voicemail.


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Routing calls to different devices based on business hours

Our organization is new to Zoom Phone and trying to set up some specific call routing. We have a main auto receptionist that routes to a call queue which currently goes to a single User, who has a desk phone. This User is our main office receptionist... Show more

Our organization is new to Zoom Phone and trying to set up some specific call routing. We have a main auto receptionist that routes to a call queue which currently goes to a single User, who has a desk phone. This User is our main office receptionist who mostly works from the office (but sometimes from home). She does not want to receive work-related calls outside of her business hours, but we also need her office desk phone to ring 24/7 in case of an after-hours event where the desk is staffed by a different person.

 

I tried to make this happen by setting the User's business hours and then adding different call handling for the our closed hours, but I don't see a way to route calls specifically to the desk phone during closed hours. It appears as an option during open hours, but during business hours, there's only options for the mobile app, desktop app, and Zoom devices. 

 

Is there a better way to make this happen? I'm not sure if I should be trying this from the call queue or auto receptionist level.


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Phone in not allowed message with new Pro Acct.

We have both Pro & Audio acct's. Still get 'Not allowed" message when calling. The Zoom session template does not include a phone number to use. We had a free Zoom before. The old ID # may be the issue but can't find a way to talk to Zoom, Show more

We have both Pro & Audio acct's. Still get 'Not allowed" message when calling. The Zoom session template does not include a phone number to use. We had a free Zoom before. The old ID # may be the issue but can't find a way to talk to Zoom,


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Calls not coming through on IOS mobile app?

Calls no longer coming through on mobile app - can see the call history, VM's etc. but did not received call notification at the time of the call.   Have logged out of the app & back in did not resolve the issue?

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Resolved! Sharing audio only as co host on Macbook

Hello. I recently started an education online course. As part of your housework the participants will become co-hosts and need to share audio only. During the day I use a windows PC but more often I use my MacBook and I do not get the option or I do ... Show more

Hello. I recently started an education online course. As part of your housework the participants will become co-hosts and need to share audio only. 
During the day I use a windows PC but more often I use my MacBook and I do not get the option or I do not find it to share audio only. When I am the host, I do see the option but not when I am being made co host in a different meeting. 

How can I resolve this?

Thanks for your help.


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Voicemail Directory Search Space

Hello, is it possible to create a voicemail directory search space so when callers reach the directory, they can only search for users (by name) within said search space?  

BLF Status of Desk Phones

From the desktop application, is there a way to monitor the status of desk phones? Right now under Contacts >Desk Phones, it's showing all phones status as "Offline"

 

 

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Distinquishing between personal voicemails and other voicemails

Using Poly Edge and VVX phones. Users are setup with their own voicemail box and also have access to a Call Queue voicemail. When they go in to their mailbox to listen to messages, there is nothing that says if the message was left in a users voicema... Show more

Using Poly Edge and VVX phones. Users are setup with their own voicemail box and also have access to a Call Queue voicemail. When they go in to their mailbox to listen to messages, there is nothing that says if the message was left in a users voicemail box or a call queue mailbox. If using the Desktop or Mobile app it says what mailbox the message was in. I know we can turn on voicemail to email notification that will show them as well. But some users still like using the physical phone.

 

Anyone experience this or find a solution?


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panicked due to zoom meeting

me and my friend had ac vedio chat in zoom version 5.16.10. i believe that i forgot to turn on the new encryption while on meet. i send the link of my persoal id meeting to my friend. please help me that the vedio call is not hacked or not .im dead s... Show more

me and my friend had ac  vedio chat in zoom version 5.16.10. i believe that i forgot to turn on the new encryption while on meet. i send the link of my persoal id meeting to my friend. please help me that the vedio call is not hacked or not .im dead scared


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