Hi community,

I have Zoom Phone on my account so I can record phone calls and access transcriptions. (Note phone  recordings are NOT the same as Zoom Meeting Recordings.) 

I have enabled auto-recording and live transcriptions in my Account Settings.

When I make test phone calls it shows it is recording. 

But when the call ends, my call history shows that a call has been made, but there is no recording of it. 

I am the only user on my account, so I have all the relevant permissions to download, access, edit, delete recordings... they're just not appearing. 

Any suggestions please? 

Thanks so much,

bvk

Is it possible to allow callers to search a dial by name directory by voice?  Or at least spell out the name using letters?  For example, if someone is searching for John Smith, could they say "Smith" or "S-M-I" and get matching names?  I'm trying to create a hands free experience for callers who get to an IVR that allows them to Dial by Name.

Thanks!

I'm new and I'm not sure if I'm asking the question incorrectly in the search.  I'm currently on the US/CA unlimited plan with just 1 number and 1 number is all I need.  I just ported my business number over to Zoom and as a single number it's working fine.  I was hoping to set it up so that it would be more of a business set up.  I'm trying to figure out how to set up 3 things and I'm not sure how and/or if I'm able to.  

1.  When a client calls they get the option of dialing an ext or if they don't know an extension they go to "Customer Service"  and I'd like that to ring to multiple extension if possible.  I'm guessing I messed it up because when I enabled the auto reception I just received leave a message if you don't know the extension.  I don't want the call just dropped because they don't now an extension. 

2.  The few employee's I'd like to give access should be able to call from my zoom line and again only show the business line.  

3.  Is there a way to create group lines?  i.e ext 105 marketing and it rings two people, sales 106 and it rings sales yada yada.  

4. it doesn't seem so but if I am able to set up the receptionist part does that mean texting will no longer work? 

Thank you for any help. 

Alex

My porting just took place and both of my numbers work fine for voice calls.  However, I'm unable to receive SMS on them.  My 10DLC brand is approved, and my campaign is (And has been for weeks now) in 'pending' status.  However, I found a conversation here on the Zoom forums stating that SMS should still work for <1000 sms per day while the campaign is pending.  I only send/receive 5 or fewer messages on an average day so that should be fine.  Anyhow, I have SMS enabled in Account Settings>>Zoom Phone>>SMS, but my numbers still show as messaging disabled.  Any ideas?

We really need the ability to change the call handling settings (change the device to ring, hours, spam settings, etc) from the mobile app and the desktop app. I sometimes change where the phone rings (desk phone, laptop, smartphone) depending on where I am. It takes too long to navigate through the menus to get to the main web site to change these settings. There could be simple toggles in the apps. 

A big bonus would be if we could set "profiles" or "locations" where certain settings, ringing devices, DND, statuses, etc could be updated with a shortcut button/toggle in the app, location and/or on a regular schedule or via an iOS shortcut/widget on iPhone.

We have noticed that some cellular devices will not receive phone calls when the zoom app is on the history tab. The only way the device will receive calls is when the device in on the lines tab. I cannot replicate this on all devices, but have narrowed it down to those devices that are receiving the calls from call queues. Is there a setting anyone knows of that I have missed or is anyone else able to replicate this on their own call queues?

Hello everyone!

I hope you are all doing well. I'm getting the notification that I reach the limit for the messages and I can't able to send the message and he is the exact notification I'm getting.

" You have reached today's rate limit. Please contact your admin for further information."

I really appreciate your help on this matter.

Thanks!

How can I edit a contact details that are saved in Cloud Contact? I can see them in my Phone App but not in the website portal.   My Contracts saved in Personal Contacts does not show all of my contacts which were saved in my list of contact saved in App.  I have been saving the name as I received or called that person but found an error and would like to correct the name.  I can see the name and contact under Contacts in App but there seems to be no ability to edit.  The same list does not appear in the Personal Contact in the web portal.