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What is the Zoom Phone System?
Zoom's enterprise phone software is the scalable cloud phone solution for businesses of all sizes. Explore the Zoom Community's Recent Activity below to join the Phone System conversation and connect with other members. If you're still looking for support, browse our Zoom Phone System support articles or start a new discussion below!
Recent Activity
Purchase Zoom Phone numbers through the API?
Hello,
Curious to know if it's possible to purchase Zoom Phone numbers as described in this article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060070 but through the API.
Thanks.
All Poly VVX phones suddenly offline Jan 17 - Can we view firmware upgrade logs somewhere?
I encountered an issue yesterday afternoon where all of our Poly VVX 450 phones went offline with the message "URL calling is disabled". After some research, I found that all of the phones with a device (usually PC) connected to the phone's downstream ethernet switch port had reverted to the native VLAN, despite having an IP config for my voice VLAN. This rendered the phones effectively offline and unable to reach the internet. I didn't have any network config changes applies for weeks. I was using LLDP-MED to direct Poly phones to a voice VLAN while allowing the downstream switchport devices to use the native VLAN. The only thing I can think of is that there was a firmware update to my phones that went out Wednesday afternoon (~4pm ET). Can we view firmware update logs for desk phones anywhere? Can support provide this? This page described a firmware being released on Jan 14, which although not the same date, is suspiciously recent.
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Assigning basic phone to a different user
Hi! We have just signed up for Zoom Phone. We are on the basic package because we only need one user, however it is linked directly to my account (which is the billing account). We need the Zoom Phone to be linked to one of my employee's logins, however the billing should remain on my account. Has anyone else done this successfully? The UI is not very user friendly.
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audio
my speaker does not work, I have checked my computer, and the audio on my computer works fine
Can any one help out?
cant automatically join audio by computer when joining
my teammate cant join the audio by computer. anyone know how to solve? he cant tick the checkbox in setting for this.
Removing Extension from my Zoom Phone Number
I simply want one main number for my business that one person is assigned to. However, it seems no one is able to reach us without entering in an extension number while dialing. How can I get rid of the extension number? Our hope is to just have one phone number for our business and one person assigned to receiving those calls. Help!
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Resolved! Zoom Voicemail NOT receving messages for Mac App and Web App
I am using Mac from Asia and using a US number registered with Zoom. I can use the phone number to call the US. When I called this number, it led me to a voicemail as intended and I left a voice mail but Zoom didn't seem to receive this voice mail and no notification and no recording a Zoom admin could track. It just seems not functioning at all. I tried few times already. Thanks for your help.
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Phone System management not accessible!
I have just subscribe to Zoom Phone US & Canada unlimited plan and i want to assign number to myself but phone system management is not working or i cannot access that. When i click on it then it starts loading but nothing appears afterwards. Is there any problem with the rights to access that or it is any bug? Thanks
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Ringtone for Call Queue
We have Call Queues set up for Urgent issues, and it would be very helpful to be able to configure a ringtone other than the default meeting tone. We have a Business Plus license.
I noticed this may be possible with DID #'s but that is not an option for our team.
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Community Champion Program
