Is there a way to have queue calls skip a user if a user is away from their desk for a set period of time using the desktop  Zoom app?

When employees take a break or are just absent/sick with no notice, its hard to remember and cumbersome for an admin to take that employee off queue calls. And, even if we remember to do so, when the employee comes back, its easy for them not to realize they are off the queue calls and delay toggling back into the queues.

Currently, during these absences, we often have queue calls waste time cycling through that empty desk, wasting a lot of time for the callers.

Ideally, there would be an option for each Call Queue to skip users when they are idle/away for a set time. This feature would also be a good audit metric in a report to see how often they were idle and how many calls were missed on that desk specifically due to them being idle.

Hi All,

I currently have Verizon cell service.  I need to be able to record calls and it seems like Zoom might be a good option.  BUT, I want to keep my phone numbers so I don't have to train clients on a new number, buy new business cards, etc.

Who has done this (with cell phone) and what pitfalls do I need to watch out for?  For example, will all calls be via Zoom?  Any service issues (bad areas with poor cell/data service?)  Anything else you discovered that was disappointing?

Thanks,

Dave White

Hello All!

Has anyone else been getting a recurring missed call badge in the Phone -> History section that, when cleared, comes back?  I have several users in my company who have a missed call  badge showing up and then reappearing seconds or minutes later.  I'm trying to gauge if this is system wide.

Thanks!

John

Hello All, I am using a new computer with my original company zoom account. I have logged out of my zoom on my old computer. My original zoom links and login are used on continuous meetings. On my new computer no one can enter my room, as it says a meeting is already going. If I click the link sent to my email that someone is waiting it will stop my current open meeting and then restart on its own. Then I can let others in. How do I avoid this?

Hello. I was wondering if anyone out there has integrated with a Rauland Telecenter U (TCU)?  Rauland specs state that it does not support Secure SIP or Secure RTP.  Would the TCU be able to place SIP calls without any authentication or be able to page through the SIP Trunk of their Controller? Unfortunately, Rauland has very little SIP settings that can be changed so it's pretty much set it up their way. Any help is much appreciated! Thanks in advance!