Hi All - I have a small business we only 5 staff - 2 of which are remote. 

For the zoom phone system this is what we would like - 1 phone number for clients to call with extensions. This phone number will be primarily answered by one of our staff and then routed to the other used. Also we would like to be able to call out from this number and have multiple lines so more then one of our team can call out at once. 

Is this possible? Do I need to get every user their phone number or am I ok with just having one Main line number to do this?

Thanks!

Michael

Our work flow requires that we use a dynamic link through Zoom Business accessed from the web, not the app.  I have had issues with connecting to meetings.  If I uninstall the desktop app, I have less issues.  However, I cannot seem to hear the other person.  (this maybe an issue on the other end).  I should add, about 80% of my time on Zoom is through phone calls.  

If I install the desktop app, the audio works better but connection is horrible.  The app opens up and gets in the way of using the web call.  I do click on "use browser", but it doesn't matter, the app still opens a whole new meeting.  This is costing my time (and money) to complete this task.  I have meetings all day and this is quite aggravating to go through every time I make a zoom call. 

Has anyone encountered this?  Is there a way to keep the desktop app from opening?  I have been working with IT and the answer is to uninstall the app.  There doesn't seem to be any way to make this right.  If it matters, I use a Surface Go Laptop.  I have wondered if this was an issue with using the Surface products.  Love my Surfaces but they are not compatible with many programs and browsers.   

I appreciate any help anyone can offer!    

We currently have Yealink T54W Desk Phones. I love how Zoom Phones (and Yealink) are able to display the Caller ID name with extra information. For example, if a call is routed to a Call Queue that the user is a member of, their desk phone will ring and show the caller ID name as "JOHN SMITH calling for CALL QUEUE A". Alternatively if the caller enters the user's extension at the IVR the caller ID name shows as "JOHN SMITH calling for USER A".

However if the caller's ID is not updated on their side or is unavailable, the caller ID name will expectedly come across as "UNAVAILABLE calling for CALL QUEUE A". If it's a frequent caller, we'd like to update that on our side to be aware of the caller. If I add this caller to the local directory as MIKE SMITH, then all incoming calls from this caller will appear as MIKE SMITH. That's good to see the name now, but it does lose the "calling for CALL QUEUE A/ USER A" information...

I'm unsure if what I'm looking for is even possible but I might as well ask. Ideally, we'd like to insert frequent caller's into our local directory so that we can personalize the caller's name and assign a contact avatar icon for the group. If that caller calls in, we'd like to see the Caller ID Name as the personalized caller name set by us in the local directory + "calling for CALL QUEUE A/USER A". We'd also like to see that contact avatar icon if we set one.

Does anyone have any suggestions or alternatives? Thanks.

Hello, 

Are there any restrictions on using External Contacts in the application?
For example, if I import 500,000 records and we don't use AD,O365,Google.
Is there a limit to the number of records that can be searched or displayed in the application?

How can I upload all my contacts in the Zoom online directory & push the entire contacts list to every phone in my environment, so that every user has the same contacts.  currently not using LDAP, or any corporate directory, only the Zoom contacts capabilities imbedded in the zoom application. 

with repect to Yealink MP56 desk phones, Yealink support article describes how to convert a Teams edition to a Zoom edition.

i do not have any personal experience converting mp56 e2 from teams edition to zoom edition. 

i think it is possible.  according to yealink:

"The phone cannot be used as both Teams and Zoom phones simultaneously. This is the strategy of Microsoft and Zoom.

There is no license requirement for converting Teams and Zoom versions. You can directly upgrade the device firmware to the desired version."

please see yealink support article Convert between Teams and Zoom Versions.

 Yealink Support 

1. Log in to the phone web user interface as an admin.

2. Go to Settings > Upgrade > Upgrade Firmware > Browse.

3. Select the latest firmware for Zoom and click Upload.

it appears to me that you do an Upgrade Firmware located at the bottom of the screen and browse to select the current zoom firmware version.

thanks,  eliot