Hi! I have a small business, I'll be counseling and it's only me. I have Zoom Workplace Business Pro, and I did this because I wanted my own phone line. However, it has assigned me an extension. When I set up, I think it said I could have it as a personal line, but I guess I didn't fully understand. Is there a way to go back and change this? I do not want to buy an additional line, I just want the phone number I originally bought with no extension. 

I am setting up a shared line group for a few users which will ring and go to voicemail. Accessing the voicemail is easy for the users but I am not finding a way for users to record or upgrade the greeting for this line. The admin of the system can do it and I dont see custom roles for shared line groups. 

How do you allow for an end user to record or update the greeting? Thanks!

When declining a call, you have the option to type a custom message or use one of the preset messages. I would love to use the presets more often instead of writing a custom message every time, but out of three messages (in German), one translation is incorrect (missing a word) and one does not fit my professional context (using the formal "Sie" pronoun). Is there a way to modify these presets?

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Ready to learn more?  See the latest article on how you can save time, reduce context switching and focus on the work that matters most for growing your business here.

Hello I am getting an error message that is strange after put in my credit card to pay for my pro account.  Who would I email this screen shot too because I cannot explain it.

It eludes to the fact that there is a security issue with my payment.  And I DO NEED this phone service hooked up tonight.  

I also need to know how to hook in an actual desk phone.

I currently have 5 zoom phone numbers, but no longer need three of them. Can anyone help me to delete specific numbers from my account as well as stop the billing process. I want to keep two specific numbers, delete the other three and stop being billed.

Why didn't the phone system's technical support department (1-888-799-9666) recognize my host key under the free basic plan even after I changed it?

I am planning to upgrade the free plan to Pro (1-9 users) and the comparison chart says Local & 5 GB cloud (per license) for the Recording. Does this mean that I, the user ( a doctoral student) need to have a license for the recording feature?

Once I upgrade to the ProPlan, and buy add-ons, will the add-ons be counted toward what I am spending a month or year for the ProPlan, or are they considered a separate monthly or yearly fee that cannot be counted toward what I would be spending a month or year for the ProPlan? 

Joan Smid (Westminster)(Listener),

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