cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Uploading my own IVR Recording

Denisce
Newcomer
Newcomer

‎2024-07-02 11:47 AM

Hi there! Where do we manage our IVR recordings? I see AI options but not where I can upload our own instead of using AI. 

Topics:
0 Likes
1 REPLY 1

colegs
Community Champion | Employee
Community Champion | Employee

‎2024-07-03 09:45 AM

@Denisce - The first step is to upload you IVR recordings to the Asset Library.  Once they are there, Edit the IVR and you should see a label for the 'IVR Greeting Audio Prompt' at the top.  Select Edit and it will give you the option to select the audio from the Asset Library.

 

colegs_0-1720025115706.png